Why Join Us
Check Point's mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting edge technology solutions focused on real customer needs while challenging ourselves to grow and excel.
If you want to be part of the fascinating and fast-growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be.
Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe. Join Check Point's leading TAC team and take your career one step ahead!
About The Role
As an L2 TAC Engineer, you will handle complex customer issues, provide in-depth troubleshooting, and act as a technical bridge between customers and advanced engineering teams.
Key Responsibilities
Your Impact & Responsibilities
- Provide accurate and creative solutions to end-user problems to ensure their satisfaction.
- Troubleshooting, diagnosing and resolving hardware, software, and other network problems related to Check Point.
- Constantly monitor security devices and applications for performance problems and provide troubleshooting support for clients. When issues arise, they must analyze the root cause and resolve them promptly or else escalate them to another department while updating clients all throughout.
- Standards and policies are extremely important when it comes to network security, and firewall engineers should be aware of these, keeping abreast of changes and defining processes for compliance.
- Research, resolve and respond to questions received via telephone calls and web-based interface in a timely manner, in accordance with current standards.
- Monitoring network performance to determine if any adjustments need to be made.
- Manage end-to-end escalation on SRs, ensuring seamless coordination with Sales Engineers, Customer Success Managers (CSMs), and R&D teams.
- Provide training and mentorship to new team members on technology and best practices.
- Maintain a strong focus on customer-centricity, professionalism, and always delivering high-quality service.
Qualifications
Your Knowledge & Skills:
- Required experience: 2-5 years
- Degree in Computer Science, Engineering or a related discipline
- Excellent communication skills both written and verbal
- An ability to learn new technologies quickly. Strong documentation skills
- Strong understanding of the TCP/IP protocol suite.
- Strong understanding of IP addressing, Subnetting, ARP, DHCP, DNS, FTP, HTTPS
- Strong knowledge of different Networking Appliances (Routers, Switches, Firewalls)
- Strong understanding of Network ports, NAT, and PAT, ISP Redundancy, IP SLA.
- CCNA/CCNP/CCSA/CCSE or any other Network Certification will be an added advantage.
- Strong understanding of Routing Protocols (OSPF, BGP Etc.)
- Working knowledge of Cloud Technologies like AWS, AZURE, GCP is added advantage.
- Working knowledge of Check Point is added advantage. CCNA/CCNP or CCSA / CCSE certification.
- Basic understanding of Linux.
- Technical Support centre (TAC) work Experience is required.
