Technical Support Engineer II

About Joveo

As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world's largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget.

Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Inc. Magazine's List of America's Fastest-Growing Private Companies for three years.

Powering millions of jobs every day, Joveo's data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

For more information about Joveo's award-winning platform, visit www.joveo.com

About the role

We are looking for a Technical Support Engineer to assist our rapidly growing customer base. As part of our technical support team, you will be the primary point of contact for all technical issues. You'll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you're looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can't wait to hear from you!

Responsibilities:

• Troubleshoot and research customer issues.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues.
• Escalate unresolved issues to appropriate internal teams (e. g. software developers)
• Ensure all issues are properly logged.
• Become a product expert for stakeholders and stay up-to-date on new features in Joveo.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices.

Requirements:

• 3+ years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases).
• BE/B. Tech in Computer Science, Engineering, or equivalent experience in software and/or a technologically relevant field.
• Experience in writing code in any scripting language such as Bash and Python. (not mandatory)
• Proficient in MS Excel.
• Experience in SQL and NoSQL databases.
• Experience working with REST/SOAP APIs.
• Experience in cloud infrastructure such as AWS.
• Excellent analytical skills, and a passion for pinning down technical issues, and solving problems.
• Enjoys a fast-paced startup environment.
• Should be willing to work in night shift/ US work timings.