Customer Success Account Manager

Changing the world through digital experiences is what Adobe's all about. We give 

everyone—from emerging artists to global brands—everything they need to design and 

deliver exceptional digital experiences. We're passionate about empowering people to create

beautiful and powerful images, videos, and apps, and transform how companies interact with 

customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee 

experiences. We realize that new ideas can come from everywhere in the organization, and 

we know the next big idea could be yours. 

The Art of Sales is changing

The concept of selling has been around for decades, but businesses are digital now. The way 

sales are conducted must modernize too. 

In most companies, sales teams are somewhere on the journey below:

(1) Sales scratches out their own leads by prospecting their networks, sending one-off or 

batch emails.

(2) Marketing turns over long lists of leads, which are typically contacts in your target 

audience

(3) Marketing has established a repeated process of generating MQL, SAL & SQL that yield 

some measurable returns. They sometime add lead scoring to this mix.

On the other hand, we at Adobe - GBD are a Modern Sales Team of 250+ Digital sellers, 

supported by analytics and data science teams. We are integrated with Adobe.com digital 

marketing & engagement funnel and are developing capabilities on picking cues from the 

customers demographic (who) & behavioral (what) data that they leave on their journey with 

our business to predict next sales action that will lead to revenue conversions (Future state).

The Challenge:

We are looking for Digital Sellers who would be responsible for a defined patch of Adobe's SMB 

customers and the role is pivoted around upselling and cross-selling Adobe Cloud based 

Solutions. You would be responsible for the Digital Media portfolio of Adobe. The incumbent 

would be responsible for helping the customer adopt the solution with ease, optimizing their 

product experience and guiding them to internal support teams if need be. 

What you'll do as a CSAM

• Develop understanding of Adobe's Digital Media line of products and lead with value-led 

conversations with customers for these solutions.

• Create a value-based relationship with new & existing North American Adobe SMB

customers.

• Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by 

clearly defining ideal customer profile and contact them via phones & emails.

• Execute Marketing Qualified Leads with a defined SLA to maximize Revenue. 

• Research customer contracts and purchasing history in Adobe's various customer 

management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the 

expansion opportunity in an account

• Managing the opportunity pipeline from week to week, providing accurate and timely 

updates to management on progress and outlook.

• Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution 

streams like Adobe Sign, Substance, Stock, Frame.io, etc.

• Engage as required, with the supporting functional teams to resolve issues raised by 

customers related to their Creative Cloud Subscriptions.

What you need to succeed

• SMB Segment exposure and proven ability to manage a large customer set

• 3+ Years experience in a similar role, with experience in selling SAAS solutions preferred

• Excellent communication Skills, both oral and written

• Flair for Technology and ability to lead a customer conversation with value-selling rather 

than product features pitch.

• Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete 

tasks at hand.

• Strong organization, follow-through and documentation skills suitable for customer 

communication.

• International Sales Experience with exposure to NA markets preferably. 

• Working hours will coincide with the US Time Zones

• Bachelor's Degree or Equivalen