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Hiring – Service Desk (L1) / Technical Support
Role: Service Desk (L1) / Process Executive
Experience: Minimum 1 Year in Service Desk / Technical Support
Qualification: Any Graduate
CTC: Up to 5.5 LPA
Shift: 24/7 Rotational Shifts
Work Mode: Work from Office
1 Year Experience in International Voice
Job Summary:
We are hiring Service Desk (L1) professionals to provide first-level technical support, handle service requests, and resolve user issues efficiently. Candidates should have good troubleshooting skills and experience in remote support.
Key Responsibilities:
Provide L1 technical support via Calls, Emails, Chat & Tickets
Handle issues related to Password Reset, Account Unlock & Active Directory
Troubleshoot MS Office 365, Outlook, Teams & basic networking issues
Manage and update tickets within SLA timelines
Perform initial analysis and escalate complex issues
Ensure customer satisfaction through effective communication
Maintain proper documentation and follow ITIL processes
Required Skills:
Basic knowledge of Active Directory, Azure AD & Office 365
Understanding of Outlook, MS Teams, SharePoint & OneDrive
Knowledge of Windows OS, MS Office & Browsers
Basic networking knowledge (VPN, TCP/IP)
Good analytical & problem-solving skills
Excellent communication skills
Preferred:
ITIL knowledge
If interested, share your updated CV.
Anmol - 9828132262
Sunil - 8233138288
Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music
Job ID: 147861817
Skills:
Lacp, Scripting, Cloud Solutions, Arp, Tcp, Dns, Multicast, DHCP, Shell, VRRP, Icmp, Python, CCIE, UDP, Vxlan, BGP, OSPF, Multi chassis architectures, IP Protocols, Switching Technologies, 802.11x standards, EVPN, cloud wireless technologies, Dot1x, POE, COS, Networking Architectures, Certifications like JNCIE, xSTP, Data Center protocols
Skills:
netmon , VMware, Citrix, Dns, Ldap, wireshark, Kerberos, Nis, Dc, SMB and NFS authentication and authorization, NetApp 7 Mode and C Mode, Hyper-V, AD, perfstat, ASUP logs, VSCAN Fpolicy, Ethernet TCP IP networking protocol
Skills:
Problem Solving, Technical Support, Product Knowledge, crm software
Skills:
Samba, Unix, Wan, Vulnerability Management, Networking, Microsoft Sql, Web Application Security, Windows Troubleshooting, Regex, Oracle, Python, Bind, IT security, PowerShell, Ssh, Bash, Jira, Apache, Wins, Iis, Linux, Lan, API support, Network Vulnerability Scanners, Salesforce, packet capture review, Intrusion Detection System technologies, Firewall application support
Skills:
Servicenow, Application Support, IT Support, JIRA, Technical Support, Incident ticket management tools, Basic OS application and infrastructure concepts
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