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Hiring – Service Desk (L1) / Technical Support
Role: Service Desk (L1) / Process Executive
Experience: Minimum 1 Year in Service Desk / Technical Support
Qualification: Any Graduate
CTC: Up to 5.5 LPA
Shift: 24/7 Rotational Shifts
Work Mode: Work from Office
1 Year Experience in International Voice
Job Summary:
We are hiring Service Desk (L1) professionals to provide first-level technical support, handle service requests, and resolve user issues efficiently. Candidates should have good troubleshooting skills and experience in remote support.
Key Responsibilities:
Provide L1 technical support via Calls, Emails, Chat & Tickets
Handle issues related to Password Reset, Account Unlock & Active Directory
Troubleshoot MS Office 365, Outlook, Teams & basic networking issues
Manage and update tickets within SLA timelines
Perform initial analysis and escalate complex issues
Ensure customer satisfaction through effective communication
Maintain proper documentation and follow ITIL processes
Required Skills:
Basic knowledge of Active Directory, Azure AD & Office 365
Understanding of Outlook, MS Teams, SharePoint & OneDrive
Knowledge of Windows OS, MS Office & Browsers
Basic networking knowledge (VPN, TCP/IP)
Good analytical & problem-solving skills
Excellent communication skills
Preferred:
ITIL knowledge
If interested, share your updated CV.
Anmol - 9828132262
Sunil - 8233138288
Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music
Job ID: 147861817
Skills:
Migration, Basic Sql, Sql Queries, Hardware Troubleshooting, Networking Concepts, Database Handling, Zendesk Tool, API scripts, PCB boards, Tank gauges, Wireless devices, Support software applications, Wiring, Pumps, Any ticketing tool, Site Controllers, EMV terminals, Island terminals, Fuel dispensers
Skills:
Schema Design, Windows, Programming Languages, Encryption, Log Analysis, Authentication, AWS, Performance Tuning, database administration, UNIX, Linux, Azure, networking fundamentals, security concepts, server-side troubleshooting, hybrid environments, OpenEdge RDBMS, Relational Databases, backend systems, Indexing, Queries, Root Cause Analysis, issue reproduction, system-level diagnostics, Troubleshooting
Skills:
Exchange Online, Powershell Scripting, Microsoft 365, Microsoft Defender for Office 365
Skills:
authentication protocols , Ipsec, Fortinet, Ldap, Http, Dns, SSL, Pki, Https, VMWare, Gcp, Vpn, Networking Protocols, Cisco, Azure, Ip Routing, AWS, Firewall Central Management Systems, virtualization platforms, multi-factor authentication, RADIUS, Checkpoint, SD-WAN technologies
Skills:
windows firewall , ipconfig , traceroute , Group Policies, Nat, Ping, Dns, Windows, VLAN, Encryption, Windows Administration, Sql Queries, Https, DHCP, Macos, Tls, Nmap, Http, SSL, Antivirus, Patch Management, Linux, Osi Model, Certificates, Encryption Keys, CLI commands, EDR, MDR, Antimalware, system log analysis, Active Directory, Network stack, Defender
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