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fronius india

Technical Support Engineer

3-5 Years
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  • Posted 4 days ago
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Job Description

Job Description

Tasks & Responsibilities:

  • Provide technical support for Solar customer base in the Oceania region.
  • Documentation of support cases with customers according to international standards.
  • Follow the defined communications channels and support processes.
  • Collaborate on the continued improvement of products, processes, and tools by actively providing feedback.
  • Coordinate, complete and document support related services in agreement with management.
  • Proactively collaborate in the achievement of defined support goals and continued improvement of customer service.

The Following Additional Tasks Could Arise

  • Participation in national and international projects (e.g. CRM, Contact Center, SOS)
  • Participation in internal training events.
  • Support in the integration and development of new employees and internal educational programs.

Skills & Requirements

  • Engineering graduates in Electrical/ Electronics with minimum 3 – 5 years of relevant experience in the solar industry.
  • Specific experience of international companies, technical customer support is desirable.
  • Fluent English skills (spoken and written) are required for daily communication with international colleagues and customers.
  • Willing to work in early morning shifts.

Are you ready for Fronius Apply online now and become part of the Fronius family!

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About Company

Job ID: 150638437

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