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We are looking for a skilled and proactive Technical Support Engineer to join our team at Ellsworth Adhesives India Pvt. Ltd., Pune. The ideal candidate will have hands-on experience in automation, dispensing equipment, or industrial equipment, with strong troubleshooting abilities and excellent customer-facing skills.
Key Responsibilities:
• Conduct independent customer trials and product demonstrations
• Diagnose and resolve technical issues at customer sites
• Prepare technical Bills of Materials (BOM) for projects
• Travel to customer locations for installation support and troubleshooting
• Prepare and recommend spare parts lists post-installation
• Follow up with existing customers on spare parts and service needs
• Analyze competitor products and systems to provide market insights
• Collaborate effectively with local teams and global headquarters
Required Skills & Qualifications:
• 3–5 years of experience in technical service or support roles
• BE/B.Tech in Electronics or Diploma in Electronics
• Background in Automation, Dispensing Equipment, or Industrial Equipment
• Strong troubleshooting and problem-solving skills
• Proficiency in MS Word, Excel, PowerPoint, and Email communication
• Good geographical knowledge of the assigned region
• Fluency in English, Hindi, and the local regional language
• Knowledge of Automotive and Electronics industries (preferred)
Role Details:
• Location: Pune
• Experience: 3–5 Years
• Salary: Up to ₹7 LPA
• Reporting To: Business Development Manager – Delhi
Bachelor Of Technology (B.Tech/B.E)
Job ID: 148508493
Skills:
Storage Arrays, Tape Libraries, Hardware Troubleshooting, networking fundamentals, Dell infrastructure, enterprise servers
Skills:
CSS, Server Hardware, Monitoring Tools, Itil, HTML, Cloud Technologies, Microsoft Operating Systems, Javascript, Infrastructure Services, AI tools, incident alerting platforms, Office applications, CRM platforms, technical support, automation agents, mobile device operating systems, SSL certificate management
Skills:
Sql, Payment Gateways, Api, Log Analysis, Transaction Processing Systems, Technical Support, Payment Applications
Skills:
packet capture , Firewalls, Apache, Samba, Ssh, Regex, Jira, Windows, Linux, Wins, Iis, Unix, Web Application Security, Microsoft Sql, Oracle, Python, Bash, Bind, Vulnerability Management, Firewall Application Support, Active Directory, Salesforce, Network Vulnerability Scanners, API Support, Technical Support
Skills:
Customer Support, Analytical Skills, Customer Service, Technical Support, Troubleshooting, Medical or Training-related Technologies
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