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Bread Financial

Technical Support Engineer, 1 - (Contact Center/Dialer)

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  • Posted 16 hours ago
  • Be among the first 10 applicants
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Job Description

Essential Job Functions

  • Contribute to the development and enhancement of technology solutions by implementing software based technical designs. Write clean, maintainable code with minimal supervision and begin to independently translate business requirements into functional components. Provide technical and on call support. Respond to incident inquiries. Resolve medium complexity issues and adhere to project timelines. - (15%)
  • Conduct unit tests to verify functionality and identify issues. Actively participate in peer code reviews to ensure compliance with standards and continue learning best practices. Support continuous improvements for application quality, testing and efficiency by contributing insights and suggestions during team retrospectives. - (15%)
  • Take a more prominent role in leading full stack development projects, collaborating with cross-functional teams to design, develop, and implement software solutions. Leverage your growing expertise to ensure seamless integration and optimal performance throughout the software development lifecycle (SDLC). - (15%)
  • Build on your experience to create even more responsive user interfaces and robust backend systems. Utilize modern frameworks and technologies to develop scalable applications, consistently adhering to best practices in coding, testing, and deployment. Take charge of complex troubleshooting and lead efforts to resolve software defects efficiently. - (15%)
  • Play a key role in enhancing user interfaces by applying advanced UI/UX design principles. Collaborate closely with designers and developers to ensure intuitive and visually appealing user experiences. Actively gather and analyze user feedback, contributing to the continuous improvement of the software's usability and overall user satisfaction. - (15%)
  • Collaborate as part of a cross-functional Agile team, fostering communication and teamwork to achieve project goals. Engage with team members to deepen understanding of processes and tools while actively seeking feedback from peers and mentors to enhance technical and business knowledge. - (15%)
  • Gain proficiency in at least one programming language. Contribute to the development or maintenance of foundational components for financial applications and actively enhance technical knowledge through training and hands-on learning. - (10%)

Minimum Qualifications

  • Bachelor's degree in computer science or related field of study or equivalent, relevant work experience
  • 2+ years of work experience in related field (Software Development Life Cycle across Full Stack, Frontend and Backend Development and UI / UX engineering).

Preferred Qualifications

  • Experience with Contact Center environments, including:
  • Contact Center Agents Floor operations
  • SIP/VoIP, Wireshark, Patching, Ansible Scripting, Dialer, Linux, Windows, reporting, Service Now.
  • Presence solutions
  • Quality Management systems
  • Experience with products like Avaya, Genesys, Alvaria, Five9, Nice or relevant product.
  • 5+ years of work experience in related field (Software Development Life Cycle across Full Stack, Frontend and Backend Development and UI / UX engineering).

Skills

  • CCaaS, multi-channel communications
  • Predictive Dialer
  • Application Performance Monitoring
  • Batch System Management
  • Network Fundamentals
  • SQL
  • Linux
  • Windows
  • Requirements Definition
  • Analysis and Design
  • Development
  • Incident Management
  • Defect Management
  • Application Maintenance
  • Security and Compliance
  • Technical Leadership
  • Risk Management
  • Functional Testing

More Info

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About Company

Job ID: 145323575