Technical Support Analyst

Position Details

• Position: Permanent
• Role: Technical Support Analyst
• Experience: 1 to 7 Years
• Location: Bangalore
• Shift: Rotational Shift
• Work Mode: Hybrid

About the Company

Movate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services. We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations.

About the Role

• Provided customer support for Autodesk tools including AutoCAD, Revit, and 3DS Max, assisting users in the AEC domain with technical queries.
• Handled installation, activation, and licensing issues, ensuring smooth onboarding and tool usage.
• Delivered basic troubleshooting and workflow guidance across drafting, BIM modeling, and visualization.
• Managed customer interactions via chat, email, and phone, ensuring timely resolution of issues.
• Escalated complex technical problems to higher support teams while maintaining accurate case documentation.

Key Responsibilities

• Provided customer support for AutoCAD, Revit, and 3DS Max users in the AEC domain
• Assisted with installation, activation, and licensing issues to ensure smooth tool usage
• Delivered first-level troubleshooting for technical and configuration-related problems
• Guided users on basic workflows, including drafting, BIM modeling, and visualization
• Handled customer queries via chat, email, and phone support channels
• Escalated complex issues to higher support teams and ensured proper resolution tracking
• Maintained accurate case documentation and reports for process improvement

Required Skills & Experience

• Hands-on experience with AutoCAD, Revit, and 3DS Max (minimum two tools mandatory)
• Strong understanding of drafting, BIM modeling, and visualization workflows
• Experience in handling installation, activation, and licensing issues for Autodesk products
• Good knowledge of technical troubleshooting and issue resolution (L1 support)
• Familiarity with AEC domain (Architecture / Civil / Interior Design)
• Ability to manage customer queries via chat, email, and phone support
• Strong communication and problem-solving skills
• Experience in ticketing systems, escalation handling, and case documentation