Rest Apis, Sql, Ml, Java, Monitoring Tools, Postgres, JIRA, Saas, Shell, Network Protocols, MySQL, Python, Servicenow, Cloud-based platforms, Ai, ITSM tools, Webhooks, Technical support, System-level troubleshooting, Salesforce, Incident management processes

Documentation, Customer Support, Troubleshooting, Diagnostic Tools, Real Time technical support

Problem Management, Visual Studio, Test Cases, Oracle, Silverlight, Process Improvement, Issue Resolution

ITIL best practices, Technical Support, Oracle products, Electronic Support Services, Automated Tools, Monitoring techniques, Troubleshooting