Join our Team
About this opportunity:
Ericsson invites applications for the Service Architect role where you will be contributing towards developing innovative, end-to-end solutions for our customers by analyzing, designing, and developing services based on client specifications and business needs. This role involves a collaborative engagement with the client as well as leading Ericsson's Service Delivery Unit (SDU) interface to ensure the performance and lifecycle of the service.
What you will do:
- Analyze and design the overall end-to-end technical architecture of the service and support its underlying applications, infrastructure, and data analytics, including Machine Learning (ML), Artificial Intelligence (AI), and Data Analytics Automation.
- Plan, design and update new or existing services, including designing configurations for applications and infrastructure.
- Manage the service throughout its lifecycle, from planning, managing change and release, maintaining customer experience, to the termination.
- Coordinate infrastructure evolution plans based on demand growth and the introduction of new technologies or functionalities, aligned with Ericsson's strategies.
- Support the customer in making strategic decisions regarding infrastructure evolution, enhancements, or additions as required.
- Validate and approve capacity and availability plans for the live network and IS/IT infrastructure.
- Drive innovation initiatives to provide new or enhanced services to the customer.
- Develop and maintain customer documentation to increase customer insight and support strategic decisions (e.g., Network Configuration).
The skills you bring:
- Ericsson Operations Engine - Mode Of Operations.
- Network Infrastructure.
- Performance and Planning.
- Analyze the scope and create logic flow and HLD.
- Network Performance.
- Automated Machine Learning.
- Service Delivery Business Understanding.
- Planning and Design Delivery Management.
- Business Continuity Management.
- Network Configuration And Change Management.
- Business Proposals.
- Network Capacity Management.
- Business Requirements.
- New Business Development.
- Work Level Agreement (WLA) and Service Level Agreement (SLA).
Why join EricssonAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you applyClick Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 783671
