Job Requirements
At Quest Global, it's not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better placeto make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.
Work Mode
Work From Office (WFO)
Location
Chennai
Years Of Experience
12+ YoE
Role Description
We are seeking a highly accountable and client-centric
Technical Project Manager (TPM) to manage and scale staff augmentation engagements for global product engineering clients. This role will act as the primary interface and strategic bridge between client stakeholders and deployed engineering teams, ensuring seamless onboarding, productivity alignment, delivery governance, and long-term engagement success. The ideal candidate will combine strong program governance, technical depth, and client relationship management skills to own engagement health, resource performance, stakeholder communication, and commercial alignment while ensuring engineers operate as an extension of the client's product organization. This position requires ownership mindset, commercial awareness, and the ability to operate in a fast-paced services environment.
Responsibilities In This Role Includes
Client & Engagement Management
- Serve as the primary point of contact for client stakeholders.
- Understand client product roadmaps, team structures, and technical environments.
- Align deployed engineers with client goals, KPIs, and sprint objectives.
- Conduct regular governance calls, performance reviews, and health checks.
- Proactively manage escalations, performance concerns, and expectation gaps.
- Build strong relationships with client engineering managers and program leaders.
Resource Planning & Workforce Management
- Partner with recruitment and talent acquisition teams to fulfil open positions quickly and with quality.
- Validate technical fit, role clarity, and onboarding readiness.
- Ensure smooth onboarding, environment access, and integration into client teams.
- Monitor utilization, productivity, and engagement continuity.
- Identify expansion opportunities within existing accounts.
Delivery & Performance Oversight
- Track individual and team-level performance metrics.
- Ensure adherence to Agile ceremonies, coding standards, and client SDLC practices.
- Identify delivery risks early and initiate mitigation plans.
- Support engineers in removing blockers and improving effectiveness.
- Facilitate replacement planning in case of attrition or performance issues.
Commercial & Governance Ownership
- Monitor billing accuracy, utilization targets, and margin adherence.
- Manage contract compliance, extensions, renewals, and change requests.
- Provide revenue forecasting and account growth inputs.
- Support account mining and upselling initiatives.
Internal Leadership & Coordination
- Act as liaison between client and internal leadership.
- Coordinate with HR for performance reviews, retention strategies, and engagement morale.
- Mentor deployed engineers and ensure career progression alignment.
- Maintain documentation for governance, KPIs, and engagement dashboards.
We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.
We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.
Work Experience
Required Skills:
- Bachelor's or Master's degree in Computer Science / Engineering.
- 6+ years in software development or engineering services.
- 3+ years in client-facing delivery engagements.
- Strong understanding of Agile/Scrum environments.
- Solid technical knowledge across:
- Had practical experience in any of the backend technologies (.NET/Java/C++)
- Experience managing distributed or offshore teams.
- Strong stakeholder management and conflict resolution skills.
- Experience managing utilization, billing, and revenue tracking.
- Excellent communication and executive reporting capability.
Desired Skills
- Experience handling large-scale staff augmentation accounts (10+ engineers). PMP / Scrum Master certification.
- Experience in ramp-up planning and workforce scaling.
- Strong negotiation and commercial acumen.
- Understanding of compliance and security requirements in enterprise environments.
- Experience in semiconductor, manufacturing or industrial automation.
- Should be ready to learn, unlearn and re-learn.
