Technical Lead

Job Title: Level 3 Dynatrace Analyst Technical & Business Operations

Work Location: Navi Mumbai / Hyderabad (Work from Office / Client Location No Hybrid)

Experience: 5+ Years in Dynatrace or APM tool administration with end-to-end application observability focus

Shift: Business Hours / High Availability is mandatory

Role Overview:

The Level 3 Dynatrace Analyst will technically lead the team, drive advanced observability, and align monitoring insights with business priorities. You will serve as the primary escalation point for L1/L2 teams, provide strategic recommendations, manage critical incidents, and ensure the monitoring platform delivers actionable insights supporting business outcomes. The role requires strong product fundamentals and technical understanding to bridge complex technical issues with business impact.

Key Responsibilities:

Technically lead and mentor L1 and L2 support teams, providing guidance, knowledge transfer, and escalation support

Exhibit strong product fundamentals and technical understanding of Dynatrace and associated observability tools

Dynatrace Managed Administration, including cluster management and best practices

Provide L3 support for Dynatrace APM, including incident analysis, root cause identification, and resolution of complex application and infrastructure monitoring issues

Manage customer escalations and conduct customer calls as required

Configure and maintain dashboards, alerting profiles, tagging, synthetic monitors, and business transactions

Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring

Onboard and manage OneAgents for OpenShift & Kubernetes workloads

Set up RUM (Real User Monitoring) for applications

Troubleshoot issues, perform log analysis, and drive resolution to closure

Handle SSL certificate renewals/removals, port checks, and firewall connectivity verification

Work with Dynatrace Support to raise, track, and resolve tickets

Manage incidents, service requests, change requests, and problem records

Collaborate with cross-functional teams for monitoring enablement and ensure adherence to performance monitoring best practices

Kubernetes & OpenShift administration; exposure to AWS and GCP environments

Automate routine maintenance tasks and deployment activities using scripting (Python, Shell) and infrastructure-as-code tools

Participate in service improvement initiatives and contribute to refining monitoring standards and operational processes

Analyze trends and provide proactive recommendations for dashboards, problem detection rules, and monitoring coverage

Develop and maintain technical documentation, runbooks, and knowledge base articles

Stay updated with Dynatrace product features, industry trends, and observability best practices

Knowledge of Java, .NET, or other application frameworks and their monitoring requirements

Strong troubleshooting skills in distributed and cloud-native application environments

Collaborate with business teams to translate technical insights into actionable recommendations Strong understanding of ITIL and ITSM workflows, including incident, change, and problem management

Mandatory Dynatrace Certifications:

Dynatrace Associate Certification

Dynatrace Professional Certification

Preferred: Any advanced Dynatrace certification focused on cloud monitoring (AWS/GCP/Azure)

Preferred Skills:

Knowledge of CI/CD pipelines and DevOps practices

Understanding of network protocols, databases, and infrastructure components impacting application performance

Experience mentoring junior team members or L1/L2 support staff

Soft Skills:

Strong analytical, problem-solving, and communication skills

Ability to work independently and in a collaborative team environment

Ability to prioritize and manage multiple critical incidents with business impact in mind.

Educational Qualification:

Bachelor's or Master's degree in Computer Science, IT, or related field