Job Description
Job Description Nexthink Architect (Digital Employee Experience / DEX SME)
Role Overview
The Nexthink Architect is responsible for end-to-end design, implementation, and optimization of the Nexthink platform to provide deep visibility into endpoint performance, user experience, and IT service health.
This role drives proactive issue detection, experience analytics, automation, and service improvement, enabling a shift from reactive support predictive and experience-driven IT operations.
Key Responsibilities
DEX Strategy & Nexthink Architecture
- Design and own Nexthink architecture across:
- Endpoints (Windows/macOS)
- Applications (performance & usage)
- Network experience (latency, connectivity)
- Define Digital Employee Experience (DEX) strategy
- Align Nexthink with:
- Endpoint (SCCM/Intune/JAMF)
- VDI (Citrix/AWS)
- M365 services
Platform Implementation & Optimization
- Deploy and configure:
- Nexthink Collectors and Engines
- Portals, dashboards, and data models
- Optimize:
- Data collection policies
- Performance and scalability of platform
- Ensure high availability and data accuracy
Experience Monitoring & Analytics
- Build dashboards for:
- Endpoint performance
- Application experience
- User sentiment and experience scores
- Define KPIs such as:
- Device performance score
- Application crash rate
- Login time (VDI & endpoints)
- Identify trends and proactively detect issues
Proactive Issue Detection & Automation
- Design and implement:
- Alerts for user-impacting issues
- Automated remediation campaigns
- Use Nexthink automation capabilities to:
- Fix common endpoint issues
- Improve user experience without manual intervention
- Reduce ticket volume through proactive actions
Integration with ITSM & Ecosystem
- Integrate Nexthink with:
- ITSM tools (ServiceNow)
- Monitoring platforms
- Endpoint management tools
- Enable automated ticket creation and correlation
- Provide end-to-end visibility across IT landscape
Use Case Development (Critical)
- Define and implement use cases such as:
- Slow device detection
- Application crash analysis
- VDI login performance issues
- M365 performance monitoring
- Translate business problems into measurable DEX use cases
Automation & Scripting
- Leverage Nexthink scripting capabilities
- Use:
- PowerShell for remediation actions
- Automate:
- Endpoint fixes
- Data collection and reporting
Incident & Problem Management Support
- Provide insights during:
- Major Incidents (MIM)
- Performance degradation events
- Support RCA with data-driven insights
- Identify root causes faster using Nexthink analytics
Governance & Reporting
- Define and track:
- DEX KPIs
- Experience SLAs (XLAs)
- Provide:
- Executive dashboards
- Monthly experience reports
- Drive continuous improvement initiatives
Stakeholder & Client Management
- Act as DEX SME for client discussions
- Present:
- Experience insights
- Improvement roadmap
- Business impact of IT issues
- Translate technical data into business outcomes
Required Skills & Qualifications
Technical Expertise (Non-Negotiable)
- Strong hands-on experience in:
- Nexthink platform (architecture, dashboards, campaigns)
- Good understanding of:
- Endpoint management (SCCM/Intune/JAMF)
- VDI (Citrix / AWS)
- M365 services (Teams, Outlook performance)
Analytics & Monitoring Skills
- Strong ability to:
- Analyze large datasets
- Identify patterns and trends
- Experience in:
- Performance monitoring
- User experience analytics
Automation & Scripting
- PowerShell (preferred)
- Experience in automation and remediation scripting
Integration Knowledge
- Experience integrating with:
- ITSM tools (ServiceNow preferred)
- Monitoring platforms
Process & Governance
- Strong ITIL knowledge:
- Incident, Problem, Change Management
- Understanding of:
- Experience Level Agreements (XLAs)
Soft Skills
- Strong analytical and problem-solving mindset
- Ability to translate technical insights into business impact
- Strong communication with client stakeholders
Experience & Education
- 710+ years of experience in EUC / Monitoring / Endpoint engineering
- 24 years of hands-on Nexthink experience
- Bachelor's degree in IT or related field
- Certifications (good to have):
- Nexthink certification
- ITIL Foundation
Qualifications
Graduation
Range Of Year Experience-Min Year
7
Range Of Year Experience-Max Year
10
