Technical Engineer Chatbot

Akzonbel

Pune, India

4-7 Years

This job is no longer accepting applications

Posted a month ago

Job Description

About AkzoNobel

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surfac e is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.

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Job Purpose

We are looking for a highly skilled Senior Chatbot Developer to lead the development and operations of our enterprise chatbot platform. The ideal candidate will have hands-on experience building intelligent conversational solutions using Moveworks.ai or similar Conversational AI platforms, with understanding of Agentic AI, Azure AI Foundry, and large language model (LLM)-based architectures. This role requires both technical depth and operational ownership, as you will be responsible for end-to-end delivery, optimization, and maintenance of chatbot use cases across business domains.

Key Accountabilities

Lead Chatbot Development: Design, develop, and deploy advanced chatbot features using LLMs, Agentic AI, and other AI frameworks.
Operational Ownership: Manage day-to-day chatbot operations, including performance monitoring, troubleshooting, and optimization for high availability and reliability.
Feature Delivery: Own the full lifecycle of chatbot feature development-from ideation to deployment-ensuring high-quality user experiences and measurable impact.
AI and Automation Integration: Implement intelligent automations and backend workflows using Azure AI Foundry and related tools.
Knowledge Management: Build and maintain dynamic knowledge bases, intents, and AI-driven decision flows.
Continuous Improvement: Analyze usage patterns and feedback to enhance chatbot performance and identify new opportunities for automation.
Collaboration: Work closely with cross-functional teams such as IT, product, and data science to design scalable, secure, and efficient chatbot architectures.
Mentorship: Guide junior developers in AI development best practices, architecture patterns, and operational excellence.

Experience

Education: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
Experience: 4-7 years of experience in chatbot or AI application development, with at least 2 years in a senior or lead role.
Technical Skills:

Strong proficiency in Python or JavaScript
Proven experience with LLM-based chatbot frameworks and Agentic AI design
Hands-on expertise in Azure AI Foundry, Azure Cognitive Services, or equivalent cloud-based AI platforms
Familiarity with API integrations, event-driven architectures, and backend automation
Experience with Moveworks.ai platform is preferred

Operational Skills:

Experience managing chatbot environments in production
Strong debugging, monitoring, and optimization capabilities

Soft Skills:

Excellent problem-solving and analytical skills
Strong communication and stakeholder management
Ability to work independently and handle multiple priorities

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID:49836