Technical Engineer Chatbot

Key Accountabilities

• Lead Chatbot Development: Design, develop, and deploy advanced chatbot features using LLMs, Agentic AI, and other AI frameworks.
• Operational Ownership: Manage day-to-day chatbot operations, including performance monitoring, troubleshooting, and optimization for high availability and reliability.
• Feature Delivery: Own the full lifecycle of chatbot feature development from ideation to deployment ensuring high-quality user experiences and measurable impact.
• AI and Automation Integration: Implement intelligent automations and backend workflows using Azure AI Foundry and related tools.
• Knowledge Management: Build and maintain dynamic knowledge bases, intents, and AI-driven decision flows.
• Continuous Improvement: Analyze usage patterns and feedback to enhance chatbot performance and identify new opportunities for automation.
• Collaboration: Work closely with cross-functional teams such as IT, product, and data science to design scalable, secure, and efficient chatbot architectures.
• Mentorship: Guide junior developers in AI development best practices, architecture patterns, and operational excellence.

Experience

• Education: bachelors or masters degree in Computer Science, Information Technology, or a related field.
• Experience: 4 to 7 years of experience in chatbot or AI application development, with at least 2 years in a senior or lead role.

Technical Skills:

• Strong proficiency in Python or JavaScript
• Proven experience with LLM-based chatbot frameworks and Agentic AI design
• Hands-on expertise in Azure AI Foundry , Azure Cognitive Services , or equivalent cloud-based AI platforms
• Familiarity with API integrations, event-driven architectures, and backend automation
• Experience with Moveworks.ai platform is preferred

Operational Skills:

• Experience managing chatbot environments in production
• Strong debugging, monitoring, and optimization capabilities