Technical Architect

Job Title: ServiceNow Technical Architect

Experience: 1015 Years

Location: Remote

Joining: Immediate (Before 12 March)

Employment Type: Full-Time

Role Summary

We are looking for a ServiceNow Technical Architect to define and drive the end-to-end architecture of the ServiceNow platform, ensuring scalable, secure, and future-ready solutions aligned with enterprise standards and long-term roadmaps.

This role plays a critical part in shaping platform strategy, leading complex implementations, and driving integrations across the ServiceNow ecosystem.

Key Responsibilities

Define and own the end-to-end ServiceNow platform architecture aligned with enterprise standards and roadmap.

Design scalable and secure solutions across ITSM, ITOM, ITAM, CMDB, and Discovery.

Lead CMDB architecture including data models, CI class structures, and relationship frameworks.

Architect and manage integrations using Integration Hub, REST/SOAP APIs, and MID Servers.

Oversee advanced configurations and customizations such as Flows, Business Rules, Script Includes, UI Policies, and Client Scripts.

Architect and implement ServiceNow Discovery and Service Mapping solutions.

Ensure CMDB data quality through governance, normalization, reconciliation, and audits.

Translate complex business requirements into scalable technical solutions.

Support pre-sales activities including solution design, effort estimation, and architecture walkthroughs.

Why Join

Opportunity to influence enterprise-wide ServiceNow architecture decisions.

Exposure to complex, high-impact multi-module implementations.

Collaboration with senior stakeholders and leadership teams.

Work with innovation features such as Now Assist, Predictive Intelligence, and Virtual Agent.

Strategic plus hands-on ownership role.

Required Skills

Strong hands-on expertise in ServiceNow ITSM, ITOM, ITAM, CMDB, and Discovery.

Deep understanding of ServiceNow architecture and platform best practices.

Strong JavaScript knowledge including Glide APIs (server-side & client-side

scripting).

Proven experience with integrations (REST, SOAP, MID Server, Integration Hub).

Ability to convert business requirements into architecture design.

Strong stakeholder communication skills.

Good to Have

Experience with Now Assist, Predictive Intelligence, Virtual Agent.

Exposure to large-scale or multi-instance ServiceNow environments.

Pre-sales / customer-facing solutioning experience.

Certifications preferred:

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

CIS ITOM Discovery