About the Company
We are seeking a proactive and customer-focused Technical Account Manager (TAM) to join our team. In this role, you will be responsible for managing day-to-day interactions with (one or more) assigned clients, serving as their primary point of contact for all their solution and technical matters. You should have a very good understanding of their custom solution & features and be able to support any of their tech needs/Qs. You will also proactively address detailed requirements needed for any additional scope. You will coordinate cross-functional efforts, and ensure our clients stay informed, supported, and successful.
About the Role
We are seeking a proactive and customer-focused Technical Account Manager (TAM) to join our team.
Responsibilities
- Client Relationship & Portfolio Management
- Responsible for managing assigned client accounts, addressing technical needs, and tracking solution requests.
- Manage all solution and technical relationships with assigned clients, acting as their trusted technical liaison.
- Understand client priorities, business context, and evolving needs to ensure alignment with our products and roadmap.
- Client Communication & Incident Handling
- Monitor and acknowledge incoming client requests, ensuring timely responses and clear communication.
- Track open issues and drive them to resolution by collaborating with internal teams (Support, Engineering, Product).
- Proactively notify clients about any events that may impact them—including planned maintenance, product upgrades, or infrastructure changes.
- During third-party outages (e.g., cloud provider disruptions), keep clients informed even when the incident is external to our systems.
- Advocacy & Cross-Functional Collaboration
- Understand client challenges and future requirements and represent these needs to internal cross functional teams.
- Ensure internal teams have clear context and actionable insights about client expectations.
- Participate in internal planning sessions to help align product evolution with client needs.
- Operational Excellence
- Maintain accurate records of client interactions, issues, and activities in internal systems.
- Track key account health indicators and escalate risks as needed.
- Contribute to developing best practices, playbooks, and processes for client engagement.
Qualifications
- 5+ years of experience in Technical Account Management, Customer Success, or similar client-facing technical roles.
- Strong communication skills—both written and verbal.
- Ability to manage multiple clients and priorities in parallel.
- Good understanding of cloud-based platforms, SaaS systems, or technical product ecosystems.
- Problem-solving mindset with strong ownership and follow-through.
- Ability to collaborate effectively with cross-functional teams (Engineering, Support, Product).
Preferred Skills
- Experience working with distributed or global teams.
- Familiarity with AWS.
- Prior exposure to product development cycles or agile methodologies.
- Ability to translate technical topics into simple, business-friendly language.
