Tech support

IMZ Corporate Pvt Ltd. is seeking an Engineering Graduate to join our fast- growing IOT Solutions company.

We are looking for a dedicated technical support to handle high- volume calls, resolve customer issues, and maintain accurate records in our CRM.

Job Duties:

• 1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
• 2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
• 3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
• 4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
• 5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
• 6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
• 7. Reporting: Completing call logs and generating relevant reports for management

Qualifications:

An Engineering degree in a relevant field.

Knowledge, Skills, and Abilities:

Excellent verbal, written, and phone communication skills.

Basic computer proficiency and knowledge of reporting tools.

Ability to maintain accurate documentation and reports.

Understanding of electronics and technical trouble shooting.

Work Experience:- 0 to 2 years of relevant experience.

Please note that we have an year of bond, apply if you are ok with this condition.

Preferable candidates for Delhi/NCR only

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