Tech Service Analyst- Hyderabad (Hybrid)

Description

Tech Service Analyst- Hyderabad (Hybrid)

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering-for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:

Why Syneos Health
. We are passionate about developing our people, through career development and progression supportive and engaged line management technical and therapeutic area training peer recognition and total rewards program.
. We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
. We are continuously building the company we all want to work for and our customers want to work with. Why Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

The Senior Technical Service Analyst is a key leader within the Technical Solutions support team, responsible for providing expert-level technical support, performing complex analyses, and developing innovative solutions to address the most challenging hardware, software, and network issues. This role
involves reviewing the work of others, mentoring and guiding junior team members, and leading projects or functional teams. As a trusted expert, the Senior Technical Service Analyst is often sought out for their expertise and leadership, helping to drive continuous improvement across the team.

Core Responsibilities

. Provide expert-level technical troubleshooting and support for the most complex hardware, software, network, and system issues.
. Conduct complex conceptual analyses, using advanced techniques to identify and resolve critical technical problems.
. Develop innovative solutions and approaches to solve complex technical challenges and improve service delivery.
. Review the work performed by other technical analysts, offering feedback, recommendations, and ensuring adherence to quality standards.
. Serve as a leader and mentor to less experienced team members, offering coaching, guidance, and expertise to foster their growth and technical development.
. Lead functional or segment teams or projects, overseeing resource allocation, project planning, and task execution.
. Forecast and plan resource requirements, ensuring the team has the tools and capacity to meet organizational demands.
. Provide clear explanations and information on the most complex technical issues, helping to guide decision-making for both technical teams and non-technical stakeholders.
. Authorize deviations from established standards when appropriate, balancing flexibility with the need to maintain service quality.
. Motivate and inspire the technical team, fostering a collaborative and innovative work environment.
. Determine methods and procedures for new assignments, often coordinating the activities of other team members and driving team-wide success.
. Stay up to date with the latest technology trends, continuously enhancing your own expertise and contributing to the organization's technical strategy.

Qualifications

• Undergraduate Degree in related field of study
• ITIL Foundation Certificate preferred
• 5- 7 years of relevant experience
• Experience troubleshooting complex, high‑impact issues across hardware, software, systems, and networks
• Ability to perform root‑cause analysis
• Experience leading projects, initiatives, or functional segments
• Experience with resource planning, workload forecasting, or prioritization

• Ability to explain complex issues clearly to non‑technical stakeholders

Disclaimer: Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.

Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

The Senior Technical Service Analyst is a key leader within the Technical Solutions support team, responsible for providing expert-level technical support, performing complex analyses, and developing innovative solutions to address the most challenging hardware, software, and network issues. This role involves reviewing the work of others, mentoring and guiding junior team members, and leading projects or functional teams. As a trusted expert, the Senior Technical Service Analyst is often sought out for their expertise and leadership, helping to drive continuous improvement across the team.