Team Manager - Sales & Services IT

Job description

• Own operations, development and maintenance of applications and processes for the Sales and Service domains.
• Liaise with sales and service teams to define business needs and translate them into technology solutions.
• Evaluate and recommend emerging technologies that enhance sales and service team performance.
• Ensure exceptional customer experience throughout the application/service lifecycle.
• Manage and mentor a team of IT professionals including developers, support engineers, architect and BA.
• Foster a culture of continuous improvement and innovation.
• Ensure that SMO IT strategy and governance policies are adhered to while implementing solutions and delivering service.
• Own and manage the budget of the team and services.

You ll win us over by:

• Knowledge of CRM (Dynamics 365, Service Now) and ERP systems (SAP) used in Sales and Service domain.
• Knowledge of sales and customer services processes and industry best practices.
• Knowledge of software development and ALM.
• Excellent written and verbal communication skills with the ability to manage expectations and escalations.
• Excellent in quickly addressing and resolving problems.
• Team management and leadership skills.