Join the Team Modernizing Medicine
At
ModMed, we're not just building softwarewe're reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach:
we hired doctors and taught them how to code. This for doctors, by doctors philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When You Join ModMed, You're Joining An Award-winning Team Recognized For Innovation And Employee Satisfaction. From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes
- Consistently ranked as a Top Place to Work
- 2025 Globee Business Awards: Gold Globee for Technology Team of the Year
- 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
- Florida Venture Forum: Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us
Job Description Summary
Our Mission & Vision
At ModMed, our mission is to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We envision a world where the software we build enhances medical-practice success and improves patient outcomes.
Joining ModMed means aligning your passion with purpose. We innovate boldly, think big, and save valuable time for the healthcare heroes who rely on our tools every day. We're looking for leaders who want to make an impact while building a world-class healthcare ecosystem.
Job Summary
This job evaluation request is for the Team Manager RCM Quality & Outcome Improvement (QOI) role. The incumbent will be responsible for leading, mentoring, and developing the entire QOI Analyst team, including Analysts and Senior Analysts.
This role plays a critical part in strengthening the professional development of Senior QOI Analysts, who in turn support and groom Analysts. The Manager ensures effective mentorship, provides direct coaching on complex RCM scenarios, advanced data analysis, and stakeholder communication, and ensures the team operates at optimal capacity.
The role also owns performance management, goal setting aligned to RCM outcomes (such as revenue leakage prevention, AR days, and operational efficiency), and the resolution of performance gaps while ensuring coverage across specialties and client requirements.
Primary Duties & Responsibilities
- Enforce Service Level Agreements (SLAs) for critical MCS bucket resolution by monitoring team capacity and throughput to ensure timely completion and prevent client impact.
- Review bucket monitoring reports to identify high-risk areas and authorize resources for deep-dive analysis of recurring unallocated payments and systemic practice performance gaps.
- Define audit methodologies, frequency, and scoring standards. Ensure Senior Analysts provide constructive, actionable feedback and track partner improvement over time.
- Synthesize KPI data into executive-level summaries and drive the team beyond reporting toward proactive, high-impact improvement initiatives.
- Establish structured communication and collaboration models with cross-functional teams (CS, BOOST Ops, Quality Assurance & Training). Ensure best practices are documented, standardized, and scaled across the organization.
- Provide final approval for new or updated practice instructions, ensuring compliance, operational feasibility, and consistent communication to all RCM teams for implementation.
- Support monthly performance reviews by providing accurate, data-driven insights and strategic narratives to senior leadership and key stakeholders.
- Formalize mentoring frameworks led by Senior Analysts and provide tools such as training modules and standardized documentation. Personally coach Senior Analysts to strengthen their leadership capabilities.
- Maintain operational hygiene within the team and actively drive performance management and accountability.
Job Qualifications & Minimum Requirements
- Minimum 7+ years of dedicated experience in Provider RCM
- Strong transaction-level understanding of US Healthcare RCM processes and best practices, with proven expertise across both front-end (eligibility, charge entry) and back-end (payment posting, AR follow-ups, denials) functions
- Excellent communication skills with the ability to collaborate effectively across multiple stakeholders
- Strong people management skills with proven experience in escalation handling and performance management
- Excellent analytical and problem-solving capabilities
ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
- Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
- Allowances: Annual wellness allowance to support your well-being and productivity,
- Earned, casual, and sick leaves to maintain a healthy work-life balance,
- Bereavement leave for difficult times and extended medical leave options,
- Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
- Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote interviews, and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([Confidential Information]). Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
