Team Manager

Primary Job Role
The Team Manager for Margin Operations is responsible to plan, direct and coordinate his/her
team. The Team Manager is responsible for ensuring and improving the performance,
productivity, efficiency and profitability of departmental and organizational operations
through the provision of effective methods and strategies.
Operations & Delivery Manage team production and conduct process Quality monitoring Manage work assignment allocation & review of work list Encourage & engage team members for continuous improvement / process optimization / automation ideas Manage Business Intelligence through reports & MIS for internal / client use Determine validity of move to client, either send back instruction to Rep or approve & move to client. Review coding review requests & quantify preventable issues. Communicate to Billing, PP or Coding as applicable. Scenario findings to all staff for examples that were not valid coding review needs. Work with Coding on responses that can be used in appeals when coded correctly Review denial adjustments for validity - quantify preventable issues. Communicate to applicable departments to minimize and use accounts as examples in training for more effective actions. Review high risk/aged/ excessive incomplete action account balances Manage up review AR findings and feedback Create QA & Tip for week from client, payer, and account assessment scenarios Manage Global Issues Review process / function managed for Global Issues, high risk / aged items, Payer Trends, training needs for team members Create case studies on identified issues impacting team performance / client business and share inputs with Quality & Training Teams