Job Description
Location- Mumbai (Goregaon )
Shift- 24x7 Rotational Shift (Including Night Shifts)
5 Days Working with 2 rotational week offs
Immediate Joiners Preferred
Responsibilities-
* Customer Service, Customer Support, and Customer Service Management skills
* Experience in achieving and maintaining high levels of Customer Satisfaction
* Excellent verbal and written Communication skills
* Experienced in Banking, cards and Dispute domain.
* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
* Collaborate with other teams to resolve issues related to rostering, contact centre operations, BPO operations, call center operations, team handling, TL responsibilities.
* Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
More Info
Key Skills
Banking cards
Dispute domain
CSAT KPIs
call center operations
Attrition
TL responsibilities
contact centre operations
AHT shrinkage
About Company
