Roles and Responsibilities:
- Lead and manage a team to ensure the achievement of departmental goals and objectives.
- Set clear team targets, monitor performance, and provide continuous guidance and support.
- Assign tasks based on team members strengths and project requirements.
- Provide training, coaching, and development opportunities to team members.
- Foster a positive and productive work environment through effective communication and motivation.
- Monitor and evaluate team performance, providing regular feedback and conducting performance reviews.
- Identify opportunities for process improvements and implement strategies to enhance team efficiency and productivity.
- Ensure the team adheres to company policies, procedures, and quality standards.
- Handle escalated issues or customer complaints in a timely and effective manner.
- Maintain regular communication with management to report team performance, issues, and achievements.
- Collaborate with other teams or departments to ensure smooth operations and the successful completion of projects.
- Ensure proper documentation of work and accurate reporting of team activities.
