Team Leader – Operations

We are seeking a proactive and experienced Team Leader to supervise a highly skilled team that handles queries related to Windows Server and Cloud-based applications. This is a critical role that requires a blend of strong technical acumen, exceptional people management skills, and a commitment to delivering high-quality service. The ideal candidate will be a leader who can coach, mentor, and motivate a team to achieve peak performance.

Key Responsibilities

• Team Supervision & Performance Management:
• Oversee the daily operations of the team, ensuring consistent and high-quality performance.
• Regularly coach and mentor direct reports to enable consistent high-performance delivery.
• Identify performance-related issues, develop an action plan for improvement, and implement corrective actions.
• Conduct team meetings to ensure efficient communication of relevant information and provide an open forum for input.
• Manage and monitor work and attendance in accordance with company policy.
• Operational Excellence:
• Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations.
• Provide subject matter expertise in handling escalated customer calls.
• Stay current on internal work processes, policies, and procedures.
• Leadership & Culture:
• Promote company values and lead by example.
• Communicate expectations to employees and provide timely updates.
• Schedule and organize team activities.

Key Skills & Knowledge

• A proven background in a similar supervisory role, with a strong ability to mentor, coach, and provide direction to team members.
• A strong foundation in handling queries related to Windows Server and Cloud-based applications is preferred.
• Excellent people management and workforce planning skills.
• The ability to multi-task, prioritize, and meet timelines of deliverables.
• Strong communication skills, both written and verbal.
• Experience with client interaction and coordination.
• A highly motivated individual who can work well under pressure and follow through on items to completion.
• Willingness to work a flexible schedule.

Educational Qualification

• Graduate / Undergraduate

How to Apply

If you have the skills and passion to lead a high-performing team, please submit your updated resume for consideration.