Team Lead

Tech Mahindra Limited

Noida

3-7 Years

This job is no longer accepting applications

Posted 23 months ago
Over 300 applicants

Job Description

Job Title : Team Lead

Location : Noida
Experience : 3+ Yrs - overall (min 1 yr in Team Handling in BFSI)
Skills : International Voice BFSI Domain exp is mandate

Job Description :
To motivate, develop and mentor team members in a dynamically changing environment
Monitor projects/transactions and provide qualitative/constructive feedback to the team members/SME's.
Answer operations related queries from the client.
Drive process performance to achieve and exceed SLA deliverable.
To create a conducive and stimulating environment for the teams to accomplish their goals.
Manage expectations of his/her team members and proactively should be able to sense their needs.
Represent the organization and participate in client visits and reviews.
Ability to drive process, performance & transformation
Maintain delivery dashboards with analysis
To be a part of the client calibration call to have better understanding of the process
Team lead will be doing 2 transactional quality audits per agent per week.

More Info

Job Type:

Permanent Job

Industry:

ITES /BPO /Call Center

Role:

Team Leader

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 72881847

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