Team Lead

About the Role:

• Lead and manage a team of Associates to ensure production priorities are met across all assigned workflows.
• Maintain and monitor quality standards to ensure consistent and high-quality output.
• The evaluation of AI and LLM models as needed, including experimentation, prompting, and evaluating results.
• Provide guidance and support across multiple workflows, ensuring team members have the resources and knowledge needed to succeed.
• Drive process efficiencies to improve productivity and reduce waste.
• Exhibit resilience to change and coach others to quickly adapt to new business models and strategies.
• Communicate proactively with management on functional matters, providing updates and insights as needed.
• Synthesize information from multiple areas to influence and provide guidance across adjacent workflows.
• Demonstrate independence and proficiency in troubleshooting and resolving highly complex issues.
• Serve as the go-to person or recognized process owner for management, offering expertise and leadership.
• Exhibit ongoing leadership skills within the group and organization, fostering a positive and collaborative work environment.
• Lead cross-departmental efforts and projects involving team members from multiple teams and various levels within the organization.

About You:

• Minimum Qualification: Bachelors degree in any discipline from a recognized university.
• 6+ Years of overall experience into operations management.
• 2-3 years of experience in a leadership role, preferably in a Editorial support management.
• Yellow/Green belt certification preferred but not mandatory.
• Expert at building budding teams, hiring, and scaling operations.
• Experience in setting up quality and production metrics and standards.
• Good working knowledge of internal TR tools and applications.
• Proven track record of maintaining high-quality standards and driving process improvements.
• Experience with using legal technology, AI, Generative AI.
• Excellent communication and interpersonal skills, with the ability to influence and guide others.
• Strong problem-solving skills with the ability to troubleshoot complex issues independently.
• Experience in leading cross-departmental projects and initiatives.