Team Lead

Ghrs Training is looking for an experienced Team Lead - Service Desk to spearhead our support operations. If you have a proven track record in leading service desk teams and possess strong technical troubleshooting skills, we encourage you to apply.

Key Responsibilities:

• Lead and manage a team of service desk professionals, ensuring high performance and adherence to service level agreements.
• Act as an escalation point for complex technical issues, providing expert guidance and solutions.
• Oversee and conduct Microsoft application troubleshooting.
• Provide support and resolve issues related to Windows operating systems.
• Drive efficient service desk operations, including incident management, problem resolution, and request fulfillment.
• Monitor team metrics, identify areas for improvement, and implement strategies to enhance service quality and team productivity.
• Foster a collaborative and positive team environment through coaching and mentorship.

About You:

• You hold a Team Lead designation on paper with a minimum of 4 years of experience in a similar role.
• You possess strong skills in Microsoft application troubleshooting and Windows environments.
• You are highly proficient in service desk operations and best practices.
• You are an excellent communicator and leader, capable of motivating a team and ensuring exceptional customer service.