Job Description
Job title: Team Lead, Design
Reporting To (title): Group Operations Lead
Experience: 8-10 years of experience in graphic design
Location: Gurugram
Team supporting: CVG Sales Enablement Design Org
Job Overview
The Team Lead & Design Traffic Coordinator is a strategic operational leader who partners closely with the Graphic Design Director to drive team performance, deliver best-in-class creative deliverables, and optimize creative workflow. This dual-function role combines people management with traffic coordination, ensuring the graphic design team delivers high-quality work on time while fostering individual growth and team cohesion. This role will serve as the vital link between creative strategy and execution, managing both the people and the processes that enable excellence.
Key Responsibilities
People Management
- Build team capability through targeted skill development initiatives and constructive feedback
- Foster a positive, collaborative team culture that encourages creativity, accountability, and continuous improvement
- Manage team capacity, workload distribution, and resource allocation to prevent burnout and maximize productivity
- Handle conflict resolution and employee relations matters with professionalism and confidentiality
- Support recruitment, onboarding, and retention initiatives for the design team
Traffic Coordination & Project Management
- Monitor all incoming design requests via Monday.com and assign projects to designers based on skillset, capacity, and priority (in consultation with the Graphic Design Director)
- Serve as the primary liaison between design requestors and the creative team, ensuring project briefs are complete, clear, and actionable
- Manage end-to-end creative workflows from intake through final delivery, establishing and enforcing quality checkpoints
- Administer project components including folder setup, file organization, version control, and archiving in designated locations
- Coordinate creative presentations, review cycles, and distribution of design deliverables to stakeholders
- Track project statuses and proactively communicate potential delays or resource constraints to the Graphic Design Director
- Attend project meetings and status calls on behalf of designers to capture requirements, decisions, and feedback
- Support the Graphic Design Director with reporting, data tracking, and performance metrics analysis
Skills And Experience
People Leadership
- Minimum 3-5 years of people management experience, with demonstrated success coaching and developing creative professionals
- Proven ability to build high-performing teams through effective communication, motivation, and conflict resolution
- Experience managing performance across diverse skill levels and providing developmental feedback
Traffic Management & Operations
- 3+ years of experience in traffic management, content delivery, project coordination, or creative operations
- Demonstrated ability to manage multiple concurrent projects while maintaining attention to detail and meeting deadlines
- Strong critical thinking and problem-solving skills with a track record of removing obstacles and keeping projects on track
Technical & Communication Skills
- Exceptional written and verbal communication skills in English, with the ability to articulate complex information clearly
- Experience with project management tools such as Monday.com, Asana, or similar platforms (Monday.com experience strongly preferred)
- Familiarity with SharePoint or similar content management systems (preferred)
- Strong organizational, analytical, and multi-tasking capabilities
Working Style & Attributes
- Excellent time management and prioritization skills with the ability to adapt quickly to shifting priorities
- Composed and effective under pressure, maintaining quality standards during tight deadlines
- Pragmatic, solutions-oriented approach to challenges
- Highly collaborative mindset with the ability to work effectively across time zones and cultural contexts
- Self-directed with strong initiative and accountability
Success Metrics
- Team performance against delivery timelines and quality standards
- Employee engagement, retention, and development outcomes
- Efficient project throughput and resource utilization
- Stakeholder satisfaction with design services and communication
- Accurate reporting and visibility into team capacity and project status
Why This Role Matters
As the operational backbone of the graphic design function, you will enable the Graphic Design Director to focus on strategic initiatives while ensuring seamless daily execution. Your leadership will directly impact both the professional growth of your team members and the quality of creative output that supports JLL's business objectives across the organization
