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The Accounts Receivable Team Lead is responsible for managing end-to-end Accounts Receivable operations while leading a team of AR professionals. This role requires a hands-on approach, where the individual actively performs operational activities, resolves complex billing and collection issues, supports key stakeholders, and oversees the day-to-day activities of the AR team to ensure accuracy, efficiency, and compliance.
The role combines operational execution, process ownership, stakeholder management, and team leadership responsibilities.
Key Responsibilities
Accounts Receivable Operations
- Perform end-to-end Accounts Receivable activities including billing, collections, cash application, reconciliations, and reporting.
- Review and process complex customer billing requirements, including split billing, milestone billing, installment billing, and customer-specific invoicing requests.
- Manage invoice validation, billing schedules, PO compliance, and contract-to-invoice alignment.
- Resolve billing disputes, invoice rejections, customer escalations, and payment-related issues.
- Monitor aged receivables and drive collection efforts to improve cash flow and reduce overdue balances.
- Review unapplied cash, short payments, deductions, and disputed invoices and ensure timely resolution.
- Support month-end close activities including reconciliations, reporting, and audit requests.
- Prepare and review AR aging, collection forecasts, billing reports, and management reporting.
Team Leadership & Oversight
- Lead, mentor, and support a team of Accounts Receivable Specialists.
- Allocate workload and ensure timely completion of daily, weekly, and month-end activities.
- Review team output for accuracy, completeness, and compliance with established processes.
- Act as the primary escalation point for complex operational issues.
- Provide guidance on billing structures, collection strategies, cash application challenges, and customer account management.
- Conduct regular quality reviews and identify training opportunities.
- Support onboarding and ongoing development of team members.
- Drive accountability and performance across the team.
Billing & Revenue Operations
- Review contracts, sales orders, purchase orders, and billing instructions to ensure accurate invoice generation.
- Handle complex billing arrangements including:
- Annual, quarterly, and monthly billing
- Split billing arrangements
- Multi-PO billing
- Department-level billing requirements
- Taxable and non-taxable invoice structures
- Ensure billing schedules are maintained accurately and aligned with contractual obligations.
- Partner with internal stakeholders to resolve billing setup issues and improve billing efficiency.
Collections & Customer Management
- Develop collection strategies for overdue accounts.
- Lead customer communication regarding payment follow-ups, disputes, and invoice acceptance.
- Escalate high-risk accounts and recommend corrective actions.
- Support cash forecasting by providing collection visibility and expected payment timelines.
Process Improvement & Controls
- Identify operational inefficiencies and implement process improvements.
- Drive standardization and automation initiatives to reduce manual effort.
- Assist in system enhancements, testing, and process documentation.
- Ensure adherence to internal controls, compliance requirements, and company policies.
- Participate in continuous improvement initiatives across AR operations.
Reporting & Analysis
- Analyze AR performance metrics and operational trends.
- Monitor billing volumes, collection effectiveness, dispute trends, and reconciliation accuracy.
- Prepare reports and insights for management review.
- Identify risks, bottlenecks, and opportunities for operational improvement.
Skills & Requirements
Required Skills & Competencies
- Accounts Receivable Management
- Billing & Revenue Operations
- Collections & Customer Relationship Management
- Cash Application & Payment Reconciliation
- Contract & Purchase Order Review
- Financial Reporting & Analysis
- Stakeholder Management
- Team Leadership & Coaching
- Problem Solving & Escalation Management
- Process Improvement & Automation
- ERP Systems (NetSuite preferred)
- Salesforce and Billing Platforms
- Advanced Microsoft Excel
Key Success Measures
- Billing accuracy and timeliness
- Reduction in aged receivables
- Collection performance
- Team productivity and quality
- Reduction in billing disputes and escalations
- Process efficiency improvements
- Accuracy of reconciliations and reporting
- Stakeholder and customer satisfaction
