Accounts Receivable Support Specialist

Are you looking for your next adventure in the accounting space

Do you have at least 2 years of experience in accounts receivable, collections, or a related finance role If you answered yes, Zywave would love to talk to you! Zywave is looking for an Accounts Receivable Support Specialist to join our ever-growing team. In this role, you will be responsible for the day-to-day customer service and collection efforts to resolve customer past due invoices while partnering and collaborating cross functionally throughout the company to deliver a consistent customer first Zywave experience.

Why Should You Apply

The Accounts Receivable Support Specialist is a critical contributor to the financial health of Zywave. This role is responsible for managing collections activity across multiple business units whose invoicing and AR tracking are maintained primarily through sub-ledger systems and Excel based workbooks. Responsibilities include identifying, researching, and resolving root cause on disputed receivables while effectively collaborating cross functionally throughout the business. The ideal candidate is a tenacious, detail-oriented professional who can investigate complex account discrepancies, communicate assertively and diplomatically with customers, and drive timely resolution of outstanding balances.

This position works during afternoon/evening IST hours (2:00 PM – 11:00 PM) to ensure strong overlap with the US Central Time business day and effective collaboration with the managing team. This position is also categorized as a hybrid role, with certain in-office days expected.

What You Will Do:

Collections & Accounts Receivable Management

• Contact customers via phone, email, and written correspondence to collect outstanding invoices across multiple acquired business unit portfolios.
• Monitor aging reports maintained in Microsoft Excel and proactively identify overdue accounts requiring escalation or follow-up.
• Maintain accurate and up-to-date records of all collection activity, payment commitments, and account status in Excel-based tracking systems.
• Investigate and/or escalate disputed invoices or high-risk accounts to management in a timely manner with full documentation.
• Initiate payment plans when appropriate
• Miscellaneous duties as assigned.

Investigation & Problem Solving

• Investigate account discrepancies, billing disputes, and payment gaps by cross-referencing invoicing records, contracts, and communication history.
• Apply strong critical thinking to identify root causes of non-payment, including process gaps, billing errors, or customer-side issues.
• Partner with internal stakeholders to resolve disputes and ensure corrected invoices or credits are issued promptly.
• Research and document account histories to support escalation decisions or credit/release requests.

Collaboration & Reporting

• Collaborate closely with the US-based Senior Manager (Central Time) and broader Revenue Operations Accounting team on workload priorities and account status updates.
• Participate in regular check-ins and reporting calls to provide collections pipeline visibility and flag high-risk accounts.
• Contribute to continuous improvement of Excel-based AR tracking tools and collections workflows.

What You Should Bring:

• 2 years of professional experience with customer service and/or collections
• Associate or bachelor's degree in accounting or business preferred
• Experience working with US-based companies or cross-functional, internationally distributed teams.
• Proficiency with Microsoft Excel
• Experience with Salesforce
• A positive attitude, strong organisational skills, and attention to detail
• Strong written and verbal communication skills
• Ability to work independently with minimal supervision and lead assigned projects
• Must be able to work mid-shift hours (2pm-11pm IST)

Why Pick Zywave

Zywave empowers insurers and brokers to drive profitable growth and thrive in today's escalating risk landscape. Only Zywave delivers a powerful Performance Multiplier, bringing together transformative, ecosystem-wide capabilities to amplify impact across data, processes, people, and customer experiences. More than 15,000 insurers, MGAs, agencies, and brokerages trust Zywave to sharpen risk assessment, strengthen client relationships, and enhance operations. Additional information can be found at www.zywave.com.