Your key responsibilities
- Ensure adherence to cut-off times and quality of processing as maintained in SLA.
- Provide superior service to internal and external stakeholders (incl. client and front office).
- Demonstrate importance of timely and accurate communication in a manner that is appropriate for that particular audience.
- Supervision of daily business processes, complete with adherence to standard tools and minimum requirements (e.g. Daily team huddles, end of day dashboards, daily supervisory checklists).
- Manage inward-outward escalations internally/externally to mitigate associated risks in the process.
- Keep Management informed of the exceptional occurrences, to enable appropriate action.
- Understand the impact of market trends on process flows.
- Develop effective working relationship across the front to back processes in multiple locations to enhance operating effectiveness.
Your skills and experience
- Strong organisational skills; ability to identify and prioritise multiple tasks based on criticality, impact and franchise importance.
- Exceptional communication skills verbal, written and presentation.
- Independent problem solver who demonstrates analytical thinking, accountability as well as execution capability.
- Ability to independently coordinate and manage work requirements across multiple business areas and functions, think outside the box and connect with global stakeholders.
- Ability to work in a fast-paced, highly regulated environment. An outstanding team spirit and flexibility are key.
- Dedication to servicing a demanding internal and external client base with a high degree of accuracy.
Professional Skills:
- Degree educated in Finance, Commerce or related field, or have a minimum of 6 years of work experience in a Banking/Finance environment.
- Experience working in a global, cross matrix reporting organization.
- Background in Collateral, Margin, Rates, Credit, FX, Securities, Treasury or Liquidity Management.
- Microsoft Excel skills to a good standard.
- Proficiency in automotive industry tools is beneficial.