Billing Analyst

Key deliverables:

1. Review contracts and generate timely and accurate customer invoices
2. Process cancellations, adjustments, and refunds across multiple billing methods
3. Maintain billing documentation and customer contract summaries
4. Support finance operations and system implementation initiatives

Role responsibilities:

1. Monitor billing inboxes and resolve customer queries
2. Collaborate with credit control to handle invoice discrepancies
3. Work with ERP and sales support systems including NetSuite and Salesforce
4. Ensure accuracy in license, usage, and subscription billing processes