Talent Acquisition Manager

About Urban Company:

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer Love: Build a platform that offers truly delightful and differentiated services

2. Partner Empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood

3. Technology First: Bring innovation and technology to an age-old industry

Key Responsibilities:

- Lead, mentor, and manage the Talent Acquisition team to ensure high performance and achievement of hiring goals.

- Develop and implement comprehensive recruitment and sourcing strategies aligned with business objectives.

- Oversee the end-to-end recruitment lifecycle, ensuring efficiency, quality, and an exceptional candidate experience.

- Design innovative sourcing strategies using job boards, social media, networking events, employee referrals, and market mapping techniques.

- Analyze recruitment metrics (time-to-fill, cost-per-hire, quality-of-hire, etc.) and drive data-informed improvements.

- Ensure effective utilization and optimization of the Applicant Tracking System (ATS).

- Build and maintain a strong talent pipeline for current and future business needs.

- Ensure compliance with hiring policies, employment laws, and diversity & inclusion initiatives.

- Stay updated on industry trends, market intelligence, and recruitment best practices.

Qualifications:

- 2+ years of experience managing a recruitment or talent acquisition team.

- Proven experience in developing and executing strategic sourcing plans.

- Strong leadership, decision-making, and stakeholder management skills.

- Excellent interpersonal and communication abilities.

- Proficiency in Applicant Tracking Systems (ATS) and recruiting tools and excel.

- Ability to manage multiple priorities in a fast-paced environment.

- Strong analytical skills with a data-driven approach to hiring.

- Passionate about building high-performing teams and driving organizational growth.