Systems Operations Manager

About the Role:

This role requires managing the Multi-Tenant Platform Services in a challenging production environment of critical banking applications. Expected to take complete accountability & responsibility over deliverables - Platform Support & Resiliency, Upgrades / Migration / Vulnerability Management, Automation & Instrumentation, Resiliency & Performance Management, Process Adherence & Improvement. Should have extensive experience on one or more of these technologies - Big Data/Hadoop (Map R/Hortonworks), ETL Tools (Abinitio/Informatica/Talend), Database (Teradata/Oracle Exadata/SQL Server/Hive/Aster), Middleware (Weblogic/Tomcat), etc. Should be proficient on the ITIL processes Incident/Problem/Service/Release Management and have hands-on experience in triaging, troubleshooting & fixing complex technical issues. Should be a people manager with good decision-making skills and focused on Partnership / Stakeholder Management.

In This Role, You will:

• Challenging platform management role involving Platform Support & Resiliency, Service Delivery & Maturity, Root Cause Analysis, Automations, Solution Proposals, etc.
• Accountability & responsibility over deliveries - Platform Upgrades / Migration, Vulnerability Management, Automation & Instrumentation, Resiliency & Performance Management, Process Adherence & Improvement, Decision Making with Partnership / Stakeholder Management
• Production & Platform support involves being on standby for providing 24x7 support & responsible to maintain high availability of the systems & applications
• Responsible for Change & Release Management by being a gatekeeper and ensuring change/release issues are controlled through early engagement and efficient reviews
• Support the most complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/databases/other technical products/services.
• Development of technical support strategies & plans / Automation & Instrumentation to enable efficiency in restoration & stability
• Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
• Directs gathering of performance statistics to assist in determining hardware, software and tools needed to support projected transaction volumes, response time and system availability targets
• Perform complex migrations from development to production, upgrades, installations and/or configurations
• Perform Problem Management by identifying recurring/chronic issues, identify improvement areas & implement innovative/viable solutions that can result in operational efficiency/benefits.
• Provides the ongoing operational support for the multi-tenant platforms assuring platform health for scheduled batch loads / processes on time
• As an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Leads projects and manages the work of less experienced staff.
• Assures quality, security and compliance requirements are met for supported technology domain
• Ability to handle constantly changing priorities, remain productive and be able to multitask effectively during busy times
• Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc.
• Ready to work in shift hours that spans between 6 AM to 10:30 PM IST & should be flexible to work on weekends.

Required Qualifications:

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Essential Qualifications:

• Extensive experience (5+ years) in production management and platform operations along with people management
• Minimum of 5+ years experience in Data technologies - Big Data/Hadoop (Map R/Hortonworks), ETL Tools (Abinitio/Informatica/Talend), Database (Teradata/Oracle Exadata/Hive/Aster) & Monitoring tools (ITRS, App Dynamics, Splunk, ELK, etc.)
• Strong exposure & experience on ITIL & SRE Processes (Incident, Problem, Release, Change, Knowledge, Vulnerability, Service Management, Automations, Observability, etc.)
• Hands-on experience (2-4 years) in managing layered products and associated platforms

Desired Qualifications:

• Experience in the BFSI industry and managing banking applications
• Certification on one of the cloud technologies (Google/Azure/AWS)
• Scheduling Tools (Autosys/Control-M), Middleware (Weblogic/Tomcat/Java), etc.

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.