Company Description
Multifactor is dedicated to providing optimal IT solutions to its client. Our company offers Remote Technical Support services such as Customer Support, networking management, and other excellent services at affordable prices to help our customers achieve financial and operational success.
Role Details:
Position : System Engineer Intune Specialist
Joining : Immediate
Experience : 3.0-5.0 Years
Department: 24x7 Remote System Support
Work Mode : Work from Home
Working Hours : 9 Hours Shift
Employment Type : Full-time
CTC : 3.0 6.0 LPA
Must-have qualifications :
- MDM Intune Expert
- Microsoft Entra ID, Active Directory, Defender, Exchange
- Experience with Endpoint security and management, disaster recovery,
- ITSM and ticket management, Inventory management.
Preferred qualifications :
- Deploy, configure, and manageMicrosoft Intunefor device and application management.
- Administer and maintainEntra ID (Azure Active Directory), including identity management, SSO, MFA, and conditional access policies.
- ManageMicrosoft Exchange Online mailbox configurations, security, and hybrid environment setups.
- Oversee and optimizeMicrosoft Defender for Endpoint and Office 365 Security.
- Experience with providing technical support for escalated issues, troubleshooting, and resolution in a timely manner.
Job Responsibilities:
This is a full-time role as a System Engineer to run and manage our 24x7 Support operation. The System Engineer will be responsible for :
- Deploy, configure, and manageMicrosoft Intunefor device and application management.
- Administer and maintainEntra ID (Azure Active Directory), including identity management, SSO, MFA, and conditional access policies.
- ManageMicrosoft Exchange Online mailbox configurations, security, and hybrid environment setups.
- Oversee and optimizeMicrosoft Defender for Endpoint and Office 365 Security.
- Provide technical support for escalated issues, troubleshooting, and resolution in a timely manner.
- Implement security best practices and ensure compliance with organizational and client policies.
- Collaborate with cross-functional teams to streamline IT operations and improve efficiency.
- Maintain documentation of system configurations, standard operating procedures, and change management.
- Proactively monitor and recommend improvements for performance, scalability, and reliability.
- Responds to client inquiries and provides technical support to users.
- Troubleshoots hardware and software issues.
- Assists with installation of computer software and operating system updates.
- Managing and monitoring all installed systems and infrastructure.
- 24x7 desktop support operations, ensuring seamless delivery of technical assistance to end-users
- Maintain documentation of system configurations, standard operating procedures, and change management.
