Tracing faults using diagnostic devices and software
Upgrading components
Assisting the support staff of other service-providers
May require some staggered shifts
Will require some travel to sites
Other duties may be assigned
Inventory Management
Supervise the flow of company's stocked goods
Keep a detailed record of each new or returned goods as it enters or leaves the stockroom.
Control and oversee ordering inventory, storage of inventory, and control the amount of goods
Update the record file
Common inventory management techniques knowledge
Daily, Weekly and Monthly Reporting on IT Stock
Must be able to produce trend analysis report on common failures on end user devices.
Requirements
Years of experience:Intermediate, typically 2 to 4 years of applied skills and experience
Supplier resources have completed industry standard training and certifications to include A+ certification or have equivalent work experience at a minimum of 3 years.
Completion of required training and certifications or have equivalent work experience at a minimum of 3 years. to perform warranty hardware repair of HP, Dell, and Lenovo devices including warranty parts ordering, repair/replacement, and defective part return.
Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.
Familiarity with OSX, iOS, and Android operating systems in order to provide best-effort support to End users using related devices.
Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.
Ability to utilize provided knowledge article to resolve issues with client specific applications.
Customer-facing soft skills including strong verbal and written communications
Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
Exercises independent judgment within defined practices and procedures to determine appropriate action.
Acts as an informed team member providing analysis of information and limited project input.
Evaluates unique circumstances and makes technical and procedural recommendations.
Distinctive service and customer orientation
Fluent English in spoken and written
Conversational local language
Close attention to detail, and ability to work independently, as well as part of a team, on multiple projects
Must be able to handle multiple tasks and adjust priorities within deadlines
