Roles and Responsibilities
- Creating users, security groups, computer accounts, and GPO policies in AD
- Creating email accounts in O365
- Troubleshoot O365 related issues
- Install, configure, and maintain physical and virtual servers (Windows/Linux).
- Perform routine maintenance, software updates, and security patches.
- Manage Active Directory, DNS, DHCP, and other core IT services.
- Maintain LAN/WAN infrastructure including routers, switches, and firewalls.
- Monitor network performance, identify issues, and implement solutions.
- Ensure secure network access for local and remote users.
- Implement and maintain system and network security measures (firewalls, antivirus, encryption).
- Enforce policies for IT operations and data protection.
- Monitor systems for unauthorized access and suspicious activities.
- Develop and manage backup procedures.
- Test and document disaster recovery processes.
- Ensure data availability and integrity.
- Provide Level 2/3 support to resolve hardware, software, and network issues.
- Liaise with vendors and support providers as needed.
- Document solutions and maintain a knowledge base for internal IT use.
- Develop scripts (PowerShell, Bash, Python) for automation of repetitive tasks.
- Participate in infrastructure as code (IaC) deployments (e.g., using Ansible, Terraform).
- Perform hardware and software installations, configurations and updates as needed.
- Resolve technical issues in a timely manner using available resources within the company.
- Conduct remote troubleshooting
- Thorough understanding of TCP/IP and networking concepts
- Knowledge on DNS, DHCP, IPv4, NTP, AD, etc.
Requirements
Skills and Expertise
- Excellent problem-solving skills and Documentation Skills.
- Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
- Good communication skills (Verbal & Written) and ability towork within a 24x7 support environment.
- Proven experience(35+ years) as a System Administrator, Network Administrator, or similar.
- Strong knowledge of Windows Server, Linux(Ubuntu, CentOS) and network protocols.
- Experience with cloud platforms (AWS, Azure,GCP).
- Familiarity with DevOps tools and CI/CDpipelines.
