System Administrator

Main Responsibilities

• Support Absorb learning management system (LMS) software.
• Provide technical support to instructors, administrators, and learners.
• Manage access controls, user roles, and permissions.
• Create and maintain courses, learning paths, and content libraries.
• Ensure compliance training modules are updated with changes in regulations and policies.
• Track and report employee compliance training participation and completion.
• Notify managers and employees about overdue or upcoming compliance courses.
• Monitor LMS performance, troubleshoot issues, and perform maintenance.
• Generate reports and analytics on learner progress and course completion.
• Liaise with third parties and stakeholders to support system integrations.
• Ensure seamless integration between LMS and other systems like HR and CMS.
• Configure and customize the platform: user management, content, notifications.
• Set up custom dashboards for stakeholders to track training and compliance.
• Analyze platform data to improve utilization and performance.
• Work independently and collaboratively with a proactive approach.
• Research technologies and trends to recommend innovative learning solutions.
• Collaborate with cross-functional teams to translate business needs into solutions.
• Evaluate and recommend system upgrades and technology enhancements.
• Ensure compliance with industry standards and security protocols.
• Work with platform support on service requests and enhancements.
• Document system configurations, processes, and troubleshooting steps.

Required Qualifications

• Bachelor's degree with 6+ years of technology or industry experience.
• 4+ years of experience working with learning tools (LMS).
• Knowledge of intelligent communication platforms for workforce engagement.
• Strong written and verbal communication skills.
• Strong technical, analytical, and IT systems knowledge.
• Understanding of data security, privacy (e.g., GDPR), and compliance standards.
• Strong collaboration skills with SMEs and stakeholders.
• Strong negotiation skills in gathering and defending system requirements.
• Ability to quickly learn new platforms and technologies.

Preferred Qualifications

• Experience with Absorb LMS.
• Experience working in Agile environments and familiarity with testing practices.
• Knowledge of automation concepts.