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Install and configure software, hardware, and networks.
o Set up accounts and workstations for users, Office 365
o Configure servers and networking devices (e.g., firewalls, routers, switches).
o Ensure system security by installing and configuring firewalls (FortiGate) and antivirus software (Kaspersky Endpoint Security).
o Perform regular backups, maintenance, and recovery tasks.
o Apply software patches, updates, and firmware upgrades.
o Provide technical support for users and troubleshoot Laptop/Desktop, Hardware, software, and network issues.
o Respond to and resolve helpdesk requests.
o Create and manage user permissions and roles.
o Troubleshoot network issues and ensure network availability to all system users.
o Implement security protocols and ensure compliance with company policies.
o Monitor cybersecurity threats and mitigate risks (including phishing, malware, etc.).
o Manage data security, including setting up and enforcing firewalls, permissions, and encryption.
o Optimize system performance through routine diagnostics, maintenance, and tuning.
o Research and recommend new technologies for improving system operations.
o Perform capacity planning and scaling as required.
o Document all IT processes, including configuration, setup, and troubleshooting guides.
o Maintain records of all changes and updates made to the system.
o Responsible for Asset Management, Procurement and Vendor Management
o Kaspersky antivirus software Management
o Managing IT budgets and resources.
o Provide KPI reports to the GRC / Management team on the periodic basis.
o Implementing security measures to protect IT assets and data as per the defined process.
o Ensuring compliance with relevant regulations and standards as per the defined process.
o Software license, Service device, and other device AMC renewals
Skills and Qualifications:
o Strong knowledge of Windows/Linux environments.
o Hands-on experience with servers, networks (LAN, WAN), and virtualization (VMware, Hyper-V).
o Knowledge of system security (firewalls, switches, intrusion detection, etc.).
o Familiarity with backup and recovery tools and techniques.
o Understanding of Active Directory, DNS, DHCP, and VPNs.
o Experience with cloud services (e.g., AWS, Azure) is desirable.
o Strong troubleshooting skills with the ability to resolve issues quickly.
o Ability to analyze system logs and identify potential issues.
o Excellent verbal and written communication skills.
o Ability to prioritize and manage multiple tasks efficiently.
Education and Experience:
Job ID: 120343219
