Blue Yonder Title
Overview
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's Best Places to Work
- Position involves a role that is responsible for the implementation of JDA Category Management with good knowledge of JDA Category Management. These include independently handling the implementation and providing solutions to technical/functional issues. The associate should have strong product knowledge in at least any 3 of the areas (SP, FP & AO, CKB, CC, Reporting).
- Should be able to lead a team of 5-15 people independently.
Scope
- Core responsibilities include managing a team of 5-15 people who provide maintenance and support for customers, as well as managing environment and product-related issues.
Our Current Technical Environment
- Software: BY Products, Dot Net, BA Tools (Cognos) , IIS, Tomcat
- Tools: PowerShell scripting, SQL, Basics of C# scripting
- Frameworks/Others: Azure, Control-m, Zabbix monitoring, Git etc.,
What You'll Do
- Should have good knowledge of the Category Management product. Should have hands-on experience with installing and configuring the product and understand the interactions within various modules.
- Candidate should be familiar with Azure Basics and preferably should have completed Microsoft Azure Fundamentals certification.
- It is desirable to have a candidate who has worked on oracle to SQL server migration. The candidate should be able to manage the architecture challenges from migrating to SQL + data migration issues.
- Candidate should possess knowledge of batch scheduling tools used in Azure.
- Candidate should have a thorough knowledge of integration options with Azure and be able to advise on the Web services [SOAP, REST etc.].
- It is preferable if the candidate has previous experience working in any of the cloud technologies and should be familiar with the basic network terminologies.
- Should have experience in reviewing the integration design and suggest best practices.
- It is mandatory to have good knowledge of SQL Server concepts
- Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.
- Understands how JDA solutions can be configured to better facilitate client business processes.
- Should have strong analytical skills and problem-solving skills. Knowledge of any defect management tool will be an added advantage.
- Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively.
- The candidate should have the knowledge of incident, problem and change management process.
- Responsible for incident resolution for a specific set of customers within the specified POD / Product / Project
- Adheres to priority-based management based on impact + urgency.
- Drive Service Improvement Plans and ensures the Incident Management process is performed as designed
What We Are Looking For
Communication
- Associate has good English language Skills both verbal and written
- Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult customers
- Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
- Must have excellent organization and technical documentation skills.
- Personality Fit
- Ability to work calmly under pressure and meet deadlines.
- Ability to make modifications to the systems with little or no interruption of service.
- Ability to organize projects and tasks according to priorities.
- A person in this position should be a good project leader and could communicate effectively project plans and status of projects.
- Must be self-motivated and enjoy a sense of pride in their accomplishments.
Work Experience
- 7-10 years of work experience
- To have experience on Category management product
- Experience with working on Azure & understands Azure landscape to Implement the product architecture effectively.
- Proficient in Oracle SQL, PL/SQL, Shell scripting.
- Nice to have Proficiency in Windows/Unix commands and troubleshooting skills
- Good understanding on Control-m & other CLM/BL tools.
Miscellaneous
- Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand.
- Should be willing to travel to customer sites for short duration if the need arises.
Personality Fit
- Ability to work calmly under pressure and meet deadlines.
- Should be able to lead a team of 5-15 people independently.
- Ability to make modifications to the systems with little or no interruption of service.
- Ability to organize tasks according to priorities.
- Completes assigned work within allotted time
- Assists Project Managers in planning efforts
- Provide Project Manager with precise and timely updates of ongoing activities and accomplishments
- Notify Project Manager promptly of any issues or delays in assigned activities
- Strong analytical and problem solving skills.
- Flexible and maintains a teamwork attitude.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
