We are seeking a highly skilledSupport Specialistwith hands-on experience working onBNY Mellon s Eagle Investment Systems, particularly theEagle STAR, PACE, and ACCESS modulesused forportfolio accounting, data management, and performance reporting. The ideal candidate will have supported the platform in banking or asset management environments, preferably with experience atBank of America,BNY Mellon, or institutions usingEagle for middle- and back-office operations.
Key Responsibilities:
- Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules
- Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting
- Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports
- Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces
- Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting
- Manage SLA-driven incident resolution and maintain support documentation
- Support data migrations, upgrades, and new release rollouts of Eagle components
- Engage in root cause analysis and implement preventive measures
Required Skills and Experience:
- 5+ yearsof experience in financial systems support, with a strong focus onEagle Investment Systems
- Strong knowledge ofportfolio management processes,NAV calculations, andfinancial instruments(equities, fixed income, derivatives)
- Prior work experience inBank of America,BNY Mellon, or with asset managers usingEagleis highly preferred
- Proficient inSQL,ETL tools, and understanding of data architecture in financial environments
- Familiarity with upstream/downstream systems such as Bloomberg, Aladdin, or CRD is a plus
- Strong analytical skills and attention to detail
- Excellent communication skills in English (Arabic is a plus)
Preferred Qualifications:
- Bachelor s degree in Computer Science, Finance, or related field
- ITIL Foundation or similar certification in service management
- Prior experience working in abanking or asset management firm in the GCCis a bonus
