Support/Sales Executive

Role Overview

We are looking for a customer-focused and target-driven Support/Sales Executive to manage student renewals, improve retention, handle parent interactions, and maintain customer records through CRM tools.

Key Responsibilities

• Manage student enrollment renewals and achieve monthly targets.
• Handle inbound and outbound parent calls regarding renewals, fees, and school services.
• Build strong parent relationships and implement strategies to retain students.
• Address parent concerns, resolve queries, and coordinate with internal teams.
• Follow up on pending renewals and payments to ensure timely closure.
• Maintain accurate customer records, call updates, and follow-ups in the CRM.
• Identify opportunities for upselling and cross-selling relevant services.
• Track renewal performance and prepare regular reports.
  
  

Required Skills & Qualifications

• Graduate in any discipline.
• 1–2 years of experience in sales, customer support, or renewal management.
• Excellent communication, negotiation, and problem-solving skills.
• Familiarity with CRM tools and customer data management.
• Ability to achieve targets and manage multiple follow-ups.
• Experience in EdTech or online education will be preferred.
  
  

Key Performance Indicators (KPIs)

• Renewal and sales target achievement.
• Student retention rate.
• Parent satisfaction and query resolution.
• CRM accuracy and timely follow-ups.
  
  

Skills: renewal retention,communication,customer,sales,support,crm