Sales Support Executive

Position: Sales Support Executive

Industry: Aviation / Aerospace

Location: Remote (Initial training in Delhi NCR)

Shift Timings: Monthly rotational – 8:00 AM–4:00 PM OR 11:00 PM–7:00 AM IST

Weekly Offs: 2 rotational week-offs

Education: B.E./B.Tech/Diploma in Aeronautical / Aerospace / Aviation Engineering or related field

About Company

Alaris Aerospace Systems is an aerospace partner dedicated to helping airlines navigate complexity, source the right parts, and achieve sustainable operational uptime. We are an aftermarket aircraft parts distributor and asset manager with a global footprint serving over 300 airlines and MRO customers, headquartered in South Florida with warehouses and offices in Europe, Middle East, and Asia. Alaris is an Aviation Suppliers Association (ASA) accredited company that specializes in the aftermarket distribution of airframe and engine components for commercial and regional aircraft.

Role Overview

We are looking for an AOG Coordinator to support the sales of aircraft spare parts in the aviation aftermarket, with a strong focus on urgent AOG (Aircraft on Ground) requirements.

The role involves handling customer RFQs, sourcing aircraft parts, pricing and FMV assessment, quotation follow-ups, order conversion, and coordinating order fulfilment. The ideal candidate should combine aviation technical knowledge with strong sales and coordination skills.

Key Responsibilities

• Handle and respond to customer RFQs, particularly urgent AOG requirements from airlines, MROs, aircraft operators, and aviation customers.
• Understand aircraft part requirements including Part Numbers (P/N), quantity, condition, availability, and delivery timelines.
• Coordinate with suppliers to source aircraft spare parts and obtain competitive pricing and availability.
• Prepare and follow up on quotations and drive RFQ-to-order conversion.
• Conduct Fair Market Value (FMV) assessments and market research to support pricing and margin decisions.
• Build and maintain relationships with customers, suppliers, MROs, airlines, and industry partners.
• Manage purchase and sales orders, ensuring accurate processing and timely fulfillment.
• Coordinate with Procurement, Operations, Logistics, and other internal teams for smooth order execution.
• Track AOG orders and ensure timely communication with customers regarding availability, shipment, and delivery status.
• Maintain accurate CRM records of RFQs, quotations, customer interactions, opportunities, and sales pipeline.
• Monitor aviation aftermarket trends and identify new customers and business opportunities.

Required Skills

• Strong understanding of aviation/aerospace and aircraft spare parts.
• Knowledge of AOG requirements and aviation aftermarket processes.
• Strong sales, negotiation, follow-up, and customer relationship management skills.
• Ability to understand aircraft Part Numbers and technical requirements.
• Strong commercial understanding of pricing, margins, and FMV.
• Excellent communication and coordination skills.
• Ability to manage multiple time-sensitive requirements.
• Proficiency in MS Excel/Office; CRM/ERP experience is preferred.

Educational & Experience Requirements

• B.E./B.Tech/Diploma in Aeronautical, Aerospace, Aviation, or related engineering discipline.
• Experience in aircraft parts sales, AOG support, aviation aftermarket, MRO, aviation procurement, or aerospace sales will be preferred.
• Candidates with strong aviation/aeronautical knowledge and good commercial aptitude may also be considered.

Why Join Us

This role offers an opportunity to build strong hands-on exposure to AOG operations, aircraft spare parts, aviation supply chain, supplier coordination, and global aviation support, while working closely with key stakeholders across the aviation ecosystem.

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