Role Overview:
As a Sales and Customer Support Executive, you will be responsible for engaging with clients and Academic Mentors, handling inquiries, and providing solutions through voice (phone calls) and non-voice (email, live chat, WhatsApp, and social media) support. Your role will be pivotal in managing the customer journey, driving sales conversions, and ensuring a seamless customer experience.
Key Responsibilities:
- Interact with clients and mentors via phone, email, live chat, WhatsApp, and social media messages.
- Own the sales process from lead generation to closure, ensuring customer satisfaction and retention.
- Effectively communicate service offerings, product USPs, and operational guidelines to potential clients.
- Identify customer needs and provide tailored solutions, contributing to revenue growth.
- Resolve customer issues efficiently, escalate unresolved concerns, and follow up on pending queries.
- Maintain a collaborative approach with internal teams to ensure smooth operations.
- Work in a 24/7 dynamic environment with flexible shift schedules.
- Ensure data accuracy and maintain comprehensive records of customer interactions.
Required Skills Competencies:
- Excellent communication skills in English (preference for Australia/UK accent proficiency).
- Strong interpersonal and analytical skills.
- Proficiency in typing (high speed and accuracy required for live chat support).
- Ability to work under pressure and meet tight deadlines.
- Effective multitasking and time management capabilities.
- Strong problem-solving skills with a customer-centric approach.
- Proficiency in CRM tools and Microsoft Office Suite is an added advantage.
Educational Qualifications:
- Graduate from a reputed institution (any discipline).
- MBA or a Masters degree in a specialized subject is an added advantage.
- 1-2 years of experience in international client handling (voice and non-voice support).
- A background in Management, Medical Science, Finance, Accounting, or Engineering is beneficial but not mandatory.
