Support Executive

We're Hiring: Support Executive

Note: This is an On-Site job Location: Ghatkopar East, Mumbai

Experience: 0 - 1 years

Company: Kanishka Software Private Limited

About us:

Kanishka Software Private Limited is a technology solutions firm established by a team of professionals with extensive experience in Business process consulting and software development.

Responsibilities:

• Manage Application implementation and training at the site Resolving IT issues in a timely manner.
• Communicating with coworkers to diagnose the problem.
• Troubleshooting and resolving issues with our IT systems when they arise.
• Monitor Customer complaints and reach out to provide assistance.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Ensuring that the most critical issues are resolved first.
• Documenting common support procedures Reports submission on time Work closely with the development team to ensure that the software meets the specified requirements.
• Providing feedback and recommendations for improvement.

Requirements:

• Strong knowledge in an IT support role or similar position.
• Strong knowledge of computer hardware and software
• Proficient in troubleshooting and resolving technical issues.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Experience with Active Directory, user account management, and password resets.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Proficient in Microsoft O365.