Technical Support Executive

The MySQL Engineer works with other team members within the Operations Department along with team members in the Software Design and Development departments to provide database support and reports as required. The MySQL Engineer has the following

Roles and Responsibilities:

• Provide support and maintenance to existing database systems (MySQL)
• Develop and maintain business intelligence dashboards
• Generate and distribute management reports in accurate and timely manner
• Develops documentation to allow for smooth operations and easy system maintenance
• Provide recommendations to update current data architecture to improve reporting efficiency and consistency
• Perform data analysis for generating reports on periodic basis
• Develop systems for customer management and internal communication
• Provide strong reporting and analytical information support to management team
• Generate both periodic and ad hoc reports as needed
• Understand customer problems and provide appropriate technical solutions
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness
• Participate in cross-functional meetings to resolve recurring customer issues
• Provide customer support and assistance in issue troubleshooting and resolution

Qualifications

• Graduate in Computer Science, IT, Engineering or similar

Skills

• Expert in MySQL
• Communication skills
• Good analytical and problem-solving skills
• Presentation Skills
• Logical thinker
• Eye for detail
• Curiosity to learn
• Time Management Skills
• Good interpersonal and customer care skills

Experience :

• Technical Support Executive
• Minimum 2 years of experience in MySQL