Support Executive

Location : Mohali

Shift : Rotational

Job Summary

We are looking for a Service Desk Coordinator (L1) to support day-to-day service operations by handling customer requests, coordinating with field technicians, and ensuring timely ticket resolution. Freshers with good communication skills and a customer-focused approach are welcome to apply.

Key Responsibilities

• Receive and log customer service requests through email or ticketing systems
• Assign tickets to field engineers/technicians and track progress
• Coordinate visit schedules and communicate updates to customers
• Follow up with technicians for timely service completion
• Update ticketing systems with accurate information and status updates
• Escalate delays or unresolved issues to relevant teams
• Validate service reports and close tickets after completion
• Ensure service activities are completed within defined SLA timelines

Required Skills

• Good verbal and written communication skills
• Basic understanding of customer support or service desk operations
• Strong coordination and follow-up abilities
• Attention to detail and ability to multitask
• Basic knowledge of MS Excel and ticketing tools is preferred

Eligibility

• Diploma or Bachelor's Degree in any discipline
• Freshers are welcome to apply
• Candidates with 0–6 months of experience in Service Desk, Help Desk, Customer Support, or Coordination roles will be preferred