Support Engineer

As a Product Support Engineer, you will represent Client and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in SQL products and manage relationships with those customers.

Sonata Software Overview

Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata's Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata's software portfolio includes the Brick & Click Retail Platform, Modern Distribution Platform, Rezopia Digital Travel Platform, Kartopia E-commerce Platform, Halosys enterprise development automation Platform, CTRM Commodity Trading and Risk Management Platform and KODO - AI Powered Customer Experience (CX) Platform. Sonata's Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata's people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.

Experience: - 3-5 Years

Work location: - Hyderabad / Bangalore (Hybrid Model)

Qualification: - B. Tech/BE, M. Tech/ME, M. Sc (Computer/IT), MBA, MCA, B. Sc (Computers)

Mode of Hiring: - Permanent

Notice Period: - 0-25 Days (Max 30 Days)

Shift Timings :- PST

SQL DB & Cosmos DB Support Engineer - JD

Role requirements

• Bachelor's degree in computer science, Information Technology (IT), or related field AND 3-6 years of technical support, technical consulting experience
• Experience with Azure SQLDB & CosmosDB is Mandatory
• Excellent communication skills ability to explain complex technical topics clearly to customers and internal stakeholders.
• Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
• Experience working in a team environment, managing a diverse workload
• Must have experience working in 24*7 shift in a ticket based support environment.
• Flexible to work in different shifts including in Americas EST & PST hours
• Willingness to work in Hybrid mode from office
• Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root causes and develop solutions.

• Technical SkillsDeep understanding of Azure Cosmos DB fundamentals, including architecture, APIs (SQL, MongoDB, Cassandra, Gremlin, Table), and typical operational concerns.
• Strong knowledge of database technologies including MongoDB, MS SQL, and NoSQL concepts (partitioning, consistency, replication).
• Experience with Azure Data Factory, Azure Synapse, and Azure SQL Services (including Managed Instance).
• Hands-on experience with data pipelines, ingestion methods, ETL/ELT workflows, and streaming where relevant.
• Proven ability to troubleshoot big data production environments (on-premise and cloud).
• Highly proficient in database Backup, Restore, Recovery, Linked servers reorganizing indexes & performing integrity checks
• Experience with High Availability and Disaster Recoveries like Replication, Log Shipping, Mirroring, and Clustering.
• Excellent understanding of Database concepts and deployments
• Strong proficiency in diagnostic and monitoring tools, logs analysis, and performance tuning.

Desirable Skills:

• Excellent Communication Skills Verbal, listening, and written (including technical writing).
• Passion for technology, lifelong learning and professional development.
• Microsoft certifications in Azure Cosmos DB / Azure Data Platform / MongoDB
• Database & SQL Expertise (Good to Have)
• Basic Networking, Storage and Platform troubleshooting skills.
• Experienced in any of the programming languages: C#, C++, Java, JavaScript, python, Scala or Node.js.
• Experience with cloud computing technologies is a plus, including public cloud like Azure, AWS, Google Cloud, Ali Cloud, etc. or private cloud like OpenStack

Why join Sonata Software

At Sonata, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never-seen-before-see-before solutions to some of the world's toughest problems. Youll be challenged, but you will not be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.