SUPPORT ENGINEER

Responsibilities :

 Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling  Perform advanced troubleshooting using logs and traces  Conduct root cause analysis and implement fixes  Troubleshoot calling audio video and connectivity issues  Work with cross functional teams  Team Usage Reporting  Analyze SIP RTP ICE protocols

Technical and Professional Requirements:

 Microsoft Teams architecture and Licensing knowledge  VoIP protocols including SIP and RTP,  Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages  Networking fundamentals such as TCP IP DNS QoS  Log analysis and troubleshooting tools  CQD-strong knowledge on troubleshooting call quality issues.  Hands on experience on Teams features- Auto attendant and Call queue.  Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies  Overview of Entra and Exchange