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  • Fresher (< 1 year)

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SUPPORT ENGINEER
Infosys Limited

SUPPORT ENGINEER

Infosys Limited
Fresher
Not Disclosed

This job is no longer accepting applications

Job Description

Responsibilities :

Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling Perform advanced troubleshooting using logs and traces Conduct root cause analysis and implement fixes Troubleshoot calling audio video and connectivity issues Work with cross functional teams Team Usage Reporting Analyze SIP RTP ICE protocols

Technical and Professional Requirements:

Microsoft Teams architecture and Licensing knowledge VoIP protocols including SIP and RTP, Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages Networking fundamentals such as TCP IP DNS QoS Log analysis and troubleshooting tools CQD-strong knowledge on troubleshooting call quality issues. Hands on experience on Teams features- Auto attendant and Call queue. Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies Overview of Entra and Exchange

More Info

Job Type:
Permanent Job
Industry:
Other
Role:
Senior Associate Consultant
Function:
Information Technology
Employment Type:
Full time

Key Skills

TCP Flow

Microsoft Teams

Information Forensics

PSTN SS7 Protocols

Foundational

Modern Workplace Transformation Services

Technology
Product Support
Product Engineering
Telecom
L2
Information Security
cloud platform

Domain

About Company

Last Updated: 29-08-2026 06:44:52 AM

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